Platform Product Manager

Strategic Product Manager with a strong track record of delivering customer-centric products through

effective lifecycle management. Experienced Scrum Master & Business Analyst skilled in Agile and Scrum methodologies, with a proven ability to drive cross-functional collaboration, translate business requirements into actionable roadmaps, and align product strategy with overall organizational objectives. Product Lifecycle Management

Roadmapping & Prioritization

User Research & Customer Insights

Process Improvement

Business Requirements/Analysis

Agile Technologies

Scrum Master

Product Management Tools

Exceptional Organisational Skills

CAREER PROFILE

689-***-**** · **********@*****.*** · Linkedin: /in/dr-nandini-dey-2075a65/ 9276 Northlake Parkway, Orlando, FL

Nandini Dey

KEY COMPETENCIES

TOOLS & TECHNOLOGIES

Jira Confluence Microsoft Suite Google Suite ServiceNow Slack Trello Asana Figma Miro Canva Google Analytics Lucidchart AI Tools

Product Manager Scrum Master Business Analyst

PROFESSIONAL SUMMARY

Experienced Product Manager over 5 years of driving Agile transformations delivering digital products in FinTech, Healthcare, HR, Cybersecurity, AI and IAM domains. Strong background in managing SaaS-based B2B, B2C platforms, with a focus on scalability, usability, and client satisfaction.

Led end-to-end ServiceNow implementation projects, from ideation and roadmap development to launch and post-release optimisation.

Skilled in diverse SDLC models & strong expertise in Agile and Scrum methodologies, with hands-on experience facilitating ceremonies, backlog grooming, and sprint planning. Adept at translating business needs into technical requirements and collaborating with cross-functional teams to define requirements and align solutions with business needs. Skilled in conducting market research, competitor analysis, and customer feedback sessions to validate product ideas.

Managed customizations and workflows to fit specific organizational processes. Strong stakeholder management skills, working across engineering, design, QA, marketing, and leadership teams to align vision and execution.

Oversaw User Acceptance Testing (UAT), documentations, incident management, and ensured timely resolution of issues.

Experienced in preparing and maintaining comprehensive documentation, including product requirements, user stories, business requirement documents (BRDs) and process flows. Skilled in facilitating Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive team alignment and delivery. Ensured data accuracy, security, and compliance during platform setup and usage. Proven ability to coordinate multiple projects, remote and distributed teams simultaneously, ensuring timely delivery and alignment with business goals. Created and maintained reports and dashboards to monitor project health, user adoption, and system performance.

Strong background in change management, process improvements and adapting to evolving business environments and technologies.

Proficient in tools such as JIRA, Confluence, Trello, Miro, Figma, ServiceNow, Microsoft Office Suite

(Excel, PowerPoint, Word), and other project management and collaboration platforms. Strong interpersonal, time management, and decision-making skills, with a proven ability to delivering user-centric solutions that drive value, efficiency, and customer satisfaction. Cura AI, Orlando, FL

Platform Product Manager/ Business Analyst - Healthcare, AI Define Platform Vision & Strategy: Set the long-term strategy and vision for platform capabilities that support multiple products or services.

Roadmap Ownership: Build and maintain the platform product roadmap in alignment with company objectives and stakeholder needs. Manage product backlogs using Jira/Confluence. Cross-functional Collaboration: Work closely with engineering, architecture, security, DevOps, and other product teams to deliver scalable and reliable platform solutions. Requirements Gathering & Prioritization: Collect and prioritize technical and business requirements from internal stakeholders (e.g., developers, product teams) and external partners. Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure the team is aligned and productive.

Monitoring & Optimisation: Track KPIs and platform usage metrics to identify areas for improvement and drive continuous enhancement.

Manage Platform Integrations: Support integration efforts with third-party tools, services, or internal systems as needed.

Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to ensure alignment, manage expectations, and drive product success. Support Incident Management: Assist in platform-related issue resolution, working with engineering to prioritize fixes or improvements.

Dec 2024 - Present

PROFESSIONAL EXPERIENCE

TransformHub, Singapore

Product Manager/ Scrum Master - FinTech, Cybersecurity, Digital Products Apr 2020 - Jun 2024

Product Strategy & Vision: Expertise in strategy development, customer-centric innovation, and cross- functional collaboration.

Product Development and Lifecycle Management: Proficient in managing the product lifecycle, roadmaps, and aligning business requirements with Agile and Scrum methodologies. Cross-Functional Collaboration: Skilled in stakeholder management, market and competitive analysis, and resource optimization to deliver high-impact solutions. GTM Strategy and Launch: Adept at risk management, go-to-market planning, and driving continuous improvement to achieve measurable success in dynamic environments. Backlog Management and Prioritization: Manage product backlogs by aligning with business goals, customer needs, and development capabilities to foster ongoing product enhancements. Continuous Improvement: Monitored system performance and user experience post-launch for continuous improvement.

UI/UX Design Integration: Driving product success through seamless UI/UX design to deliver innovative and user-friendly products.

Quality Assurance and Testing: Coordinated with Development team to deliver features on schedule and meet quality standards.

Tavant Technologies, India

Deputy Manager HR

Managed HR projects, including overseeing budgets, resource allocation, timelines, risk management, and coordination with third-party vendors.

Performed business analysis & designed the user interface for an HR employee portal (HCM) to streamline operational transactions.

Conducted project requirement analysis, budgeting, and prioritization to ensure smooth process flow and set realistic expectations, enhancing customer satisfaction. Collaborated with management and cross-functional teams to identify process improvement opportunities and implement changes to boost system efficiency. Perform Gap Analysis to identify problem areas & increase operational efficiency. UAT (User Acceptance Testing) for cross-functional business teams to ensure system alignment with project vision.

Nov 2007 - May 2011

Tratum Technologies, India

Asst. Manager - HR

Employee Relations, HR Operations (Payroll, Onboarding, Exit Management), Performance Appraisal Management, Learning & Development, Recruitment

Apr 2006 - Nov 2007

Randstad Mafoi, India

Asst. Manager - HR

Mapped existing HR processes to identify project requirements in collaboration with stakeholders and management.

Assisted in migrating data into the Oracle system to ensure seamless and efficient data management. Apr 2003 - Apr 2006

Professional Scrum Product OwnerTM I (PSPO)

CERTIFICATIONS EDUCATION

Certified ScrumMaster® (CSM)

Product Analytics Micro-Certification (PAC)

Cloud Data Security

PhD in Software Product Management, IMSR, India

MBA, Pune University, India, 2002 - I Class

BA, Rajasthan University, 2000 - I Class

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