Team Lead North Carolina

T h e o d o r e D . T a l b o t t I I I

(C) 919-***-**** **********@*****.*** Timberlake, North Carolina I have extensive experience in the Automotive Service industry, with a strong focus on resource management and scheduling. In my roles as Lead Service Support Associate and Team Lead, I have successfully streamlined processes, provided training and mentoring, effectively communicated strategies, and earned a reputation as an objective and respected leader. Committed to moving teams forward, I have experience in implementing best practices, ensuring adherence to internal standards, and delivering results. My approach to effective leadership is securely grounded in fairness, intellect, vision, and common sense. Throughout my career, I have provided team members with steady operational guidance and support. As an analytical thinker and strategic decision-maker, I ensure the delivery of company and industry-compliant solutions. I am a problem-solver who enjoys helping people. I lead with diplomacy, integrity, and grace to inspire others. Most importantly, I have a solid work ethic. I take pride in my responsibilities, and I have a natural commitment to getting the job done efficiently, with limited assistance, and by the deadline. EXPERIENCE

TEAM LEAD AND ADJUSTER

JANUARY 2023 – MAY 2025 RELENTLESS COLLISION DURHAM, NORTH CAROLINA

• Investigate and assemble facts, determine policy coverage, and evaluate the amount of loss.

• Extensively document information related to claims and make decisions consistent with claims standards, local laws, Relentless policy and procedures and SOPs.

• Engage and negotiate with insurance providers, insurance field adjusters, and various automotive vendors to assist with the repair process. Ensure claims are processed accurately and on time.

• Handle claims through the life cycle of a claim including but not limited to investigation, evaluation, and claim resolution.

• Evaluate and handle claims payments and resolution of claims without payments.

• Review and determine the validity of supplement requests and process claims accordingly.

• Act as Primary Point of Contact between Relentless Collision, Customers, and Insurance Agents.

• Assist customers in understanding their repair needs, explain the process, and effectively communicate the various steps within the process to set clear expectations.

• Inform guests throughout the process and provide them with further beneficial information after they take delivery of their vehicle.

• Lead team members to perform repairs to vehicles involved in collisions, vandalism, or weather- related incidents. Review repair processes, as provided by vehicle manufacturers, to ensure the vehicle will be repaired properly and to manufacture standard.

• Work directly with the technicians to ensure work is completed accurately

• Increase my knowledge about insurance coverage by studying insurance policies and endorsement forms.

LEAD SERVICE SUPPORT ASSOCIATE

JANUARY 2017 – JANUARY 2023 TESLA RALEIGH, NORTH CAROLINA

• Oversee and maintain a $1M budget for supply purchases from internal and external vendors, perform accounts payable, bill processing tasks, and track expenses.

• Provide support as a customer service liaison, leveraging insight to manage maintenance requests, collision repair, and respond to product inquiries.

• Address a range of automotive and customer support logged via the Warp tracking system including reviewing repair estimates, examining insurance information, and ensuring compliance with project completion timelines.

• Mentor service associates and make certain their performance is aligned with departmental policies and procedures while offering constructive and supportive coaching.

• Perform leadership tasks that include, developing and implementing plans that mitigate potential risk, and forecasting trends that may cause delays or negative impact on the business regarding the finance department, vendor relations, and customer satisfaction. SKILLS / ABILITIES

I-Car Gold Certified • OEM Certified with BMW, VOLVO, LEXUS, INFINITI, ALFA ROMEO, ACURA, HONDA, TESLA, HYUNDAI, KIA and HONDA • Customer Satisfaction-Focused • Decisive • Conflict Resolution • Public Speaking • Accountable • Agile • Driven • Energetic • Personable • Detail Oriented • Strategic • Accounting Accuracy • Analytical Thinking • Compliance • Customer and Vendor Relations • Leadership and Oversight • Process Improvement • Process Streamlining • Time Management • Training/Mentoring • Written/Verbal Communication

S O F T W A R E S O L U T I O N S

Microsoft Teams, Word, PowerPoint and Excel • eProcurment • Concur Expense Reporting • QuickBooks • Google Meet • KRONOS Timekeeping System • ZOOM • Social Media Platforms ACTIVITIES

Bowling • Golf • Automotive Restoration • Personal Landscaping EDUCATION

Associate Degree Mount Olive University Mount Olive, North Carolina

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