Leah Ward
Remote customer service
Valley, AL ***54
**********@*****.***
Professional Summary
I am able to listen to customers concerns and give suggestions according to job guidelines. I enjoy and am good at troubleshooting issues. I am skilled in data entry. Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Check into cash-Lanett, AL
November 2021 to March 2025
I was responsible for informing customers in our products, then doing loan. Also have typing skills, phone etiquette. Responsible for getting and receiving money. Took time off to care for grand kids
My children-Valley, AL
January 2015 to November 2021
Took care of all care and safety of children.
Nanny
Amanda Vinson
June 2012 to March 2018
I was a full time live in nanny for a little girl and boy, when I first started the boy was 8 and the little girl was 3. I was responsible for getting them ready and off to school. I helped with homework and did learning activities with the little girl until she started school. I supervised and took care of the daily needs of the children while their parents were at work.
Customer Service Representative
CPSI
March 2007 to January 2009
I made outbound calls to customers to try to collect on medical bills. I would be responsible for taking payments and helping with the customer possibly getting financial aid. Education
2 years in NURSING
Southern Union Community College-Valley, AL
1996 to 1997
Skills
• POS
• Customer service (8 years)
• Assistant manager experience
• Supervising experience (3 years)
• MICROSOFT WORD
• Cash register (10+ years)
• Merchandising
• Cash handling (10+ years)
• Store management (3 years)
• WORD
• Leadership
• Communication skills (10+ years)
• Management (3 years)
Certifications and Licenses
Driver's License
December 2024 to June 2026
Additional Information
SKILLS
I enjoy helping people with issues they are experiencing. I can type 70 words per minute. I have experience in Microsoft Word. I am able to multitask and enjoy new challenges. I worked in two inbound call centers at different times.