Customer Service Community Outreach
Resume:
KELLY FLOYD
kellyfloyd***@gmail.com
Florence, KY 41042
CONTACT
SKILLS
• Interdepartmental Collaboration
• Networking Events
Shipping and Receiving
• Oversight
Operating Procedures and
• Policies
Team Recruiting and
• Onboarding
• Sales Quota Management
• Sales Program Coordination
• Customer Complaint Resolution
• Territory Management
• Customer Service and Assistance
• New Business Generation
Product and Service
• Management
• Performance Improvement
• Preparing Weekly Sermons
• Congregational Care
• Spiritual Leadership
• Employee Evaluation
• Community Outreach Programs
• New Member Assimilation
• Capital Building Projects
• Active Listening
• Professional Relationships
• Outreach Initiatives
Started a church in 2004 with six people, grew the ministry to over two hundred people. Started out reach programs, trained staff, community outreach, etc. Warehouse management, overseen product shipping and receiving, also employees Sales management, customer relations, customer service Talented sales professional with extensive experience in product sales and assessing client needs. Established background as a Territorial Sales Management.
PROFESSIONAL SUMMARY
Sales and Marketing Representative
Chamber Concierge, Florence, Ky
Medical Courier
Relay Express, Cincinnati, OH
EXPERIENCE
March 2023 - Present
Implemented effective marketing campaigns that resulted in increased
• brand awareness and recognition.
Executed creative campaigns that generated positive results in terms
• of lead generation, conversions.
Developed relationships with clients through exceptional
• communication skills, leading to increased sales opportunities. Utilized data analysis to optimize pricing strategies for higher profit
• margins.
Generated qualified leads through targeted email campaigns and cold
• calling efforts.
Provided timely responses to inquiries from potential customers while
• maintaining high levels of professionalism.
• Followed up with customers after sales to gain feedback. Arranged in-person meetings and visited with clients to improve
• success of sales pitches.
Built and maintained pipeline that supported monthly, quarterly and
• annual goals.
Built and established strong relationships with customers, enabling
• long-term partnerships.
Responded promptly to customer queries to increase overall
• satisfaction.
August 2022 - Present
Greeted recipients, delivered packages and parcels and acquired
• proper signatures for all deliveries
• Delivered packages to customer doorsteps and business offices
• Church Planting
• Pastoral Counseling
• Annual Budgets
• Marketing Strategies
• Interdenominational Networking
• Administrative Leadership
• Lecture Development
Administering Social Media
• Accounts
• Group Activities
• Ministry Development
• Cost Savings
• Building Renovation
• Biblical Stewardship
• Small Group Leadership
• Church Calendar Coordination
• Relationship building
• Product knowledge
• Staff management
Head Pastor
Impact Life Church, Ft. Thomas, KY
Sales Manager
Therapy Support, Cincinnati, OH
Sales Representative
Developed strong sense of most efficient routes to avoid traffic and
• construction on local roads and highways
• Carried out day-day-day duties accurately and efficiently April 2004 - Present
• Provided spiritual care through visitation, counseling and prayer Planned and conducted worship services, wrote sermons and worked
• with key church leaders to carry out church mission Led programs such as worship, study, fellowship and service
• opportunities
• Oversaw administration and management of all areas of ministry Officiated special services such as weddings, funerals, baptisms and
• nursing home services
Raised congregational awareness of needs and contributions of youth
• to church life and operations
Coordinated and spearheaded programs to increase church members'
• service throughout community
Provided spiritual and administrative leadership to church and
• managed daily operations
Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms
•
Partnered with city officials, non-profit resource organizations, civic
• groups and members of public for outreach to at-risk children Supervised associate pastors and staff leading education, youth,
• pastoral care, and older adult ministry programs Demonstrated respect, friendliness and willingness to help wherever
• needed
March 2004 - April 2008
Handled customer relations issues, enabling quick resolution and
• client satisfaction
Maintained relationships with customers and found new ones by
• identifying needs and offering appropriate services Coached employees in successful selling methods and encouraged
• cross-selling to drive revenue
Identified, hired and trained highly-qualified staff by teaching best
• practices, procedures and sales strategies
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
•
Developed strategic relationships with key suppliers and clients to
• foster profitable business initiatives
May 2003 - March 2004
Henry Schein, Reno, NV
Sales Manager
Custom Painting, Line-X And Powder Coating, Reno, NV Sales Representative
Henry Schein, Reno, NV
Increased sales by offering advice on purchases and promoting
• additional products
Achieved monthly sales goals by promoting product benefits and
• enrolling new clients
Retained excellent client satisfaction ratings through outstanding
• service delivery
• Trained and mentored new sales representatives
Met with existing customers and prospects to discuss business needs
• and recommend optimal solutions
Developed and delivered engaging sales presentations to convey
• product benefits
Tailored sales approaches and techniques to specific client needs to
• increase marketing effectiveness
April 2001 - May 2003
Handled customer relations issues, enabling quick resolution and
• client satisfaction
Maintained relationships with customers and found new ones by
• identifying needs and offering appropriate services Coached employees in successful selling methods and encouraged
• cross-selling to drive revenue
Identified, hired and trained highly-qualified staff by teaching best
• practices, procedures and sales strategies
Grew sales and boosted profits, applying proactive management
• strategies and enhancing sales training
Organized promotional events and interacted with community to
• increase sales volume
Held weekly meetings with [Job title]s to identify techniques to
• overcome sales obstacles
Resolved customer issues quickly and managed over [Number]
• accounts to increase sales and meet quotas
Developed strategic relationships with key suppliers and clients to
• foster profitable business initiatives
Created effective strategies to target new markets after researching
• and analyzing competitor behavior
August 2000 - April 2001
Increased sales by offering advice on purchases and promoting
• additional products
Achieved monthly sales goals by promoting product benefits and
• enrolling new clients
Increased sales by offering consultation on products and services and
• applying customer service and upselling techniques High School Diploma
Scott High School, KY
EDUCATION
May 1985
References available upon request
REFERENCES
Contact this candidate