Sales Associate Customer Service

Andrea Hernandez

Dolores, Carazo, Nicaragua **********@*****.*** 504-***-****

EDUCATION

Carazo Christan School Dolores, Carazo

Pk-6th Grade

Academia De Santa María Diriamba,Carazo

6th-12th Grade

WORK EXPERIENCE

Fashion Look Jinotepe, Carazo

Sales Associate April 2022 – April 2023

• Greeted and assisted customers with product selection and inquiries, ensuring a high level of customer satisfaction

• Maintained in-depth knowledge of store products and current promotions to drive sales

• Processed transactions accuratelya, including cash, credit, returns, and exchanges

• Replenished and organized merchandise on the sales floor and stockroom

• Met and exceeded daily and monthly sales goals

• Handled customer complaints professionally and resolved issues in a timely manner

• Collaborated with team members to achieve store objectives and deliver excellent customer service

• Participated in inventory counts and helped reduce stock loss through careful monitoring

• Maintained a clean, organized, and visually appealing store environment

• Promoted loyalty programs and upsold additional products to maximize sales Ochsner Health System New Orleans, Louisiana

Patient Services Coordinator April 2023-August 2024

• Support the hospital operations by providing a series of routine services required by manufacturers and regulators related to patients' privacy and consent to treatment, working within the limits of prescribed routines.

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.

• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

CINTAS New Orleans, Louisiana

Production Lead September 2024- June 2025

• Delivered world-class service to all customers.

• Responsible for folding customer product manually or through the use of an industrial garment foldingmachine, counting folded product, and preparing bundles of clean, folded product for delivery to customers.

• Product Folders are expected to maintain the cleanliness of their work area. This position is on a performance-based incentive pay structure

SKILLS & INTEREST

Computer: Microsoft Office(Excel, Powerpoint,Word), Google Suite Skills: Strong interpersonal skills, Collaborative team member, Strong leadership skills, Experience in working in a fast-paced environment, Strong oral and written communication skills. Language: English, Spanish (Native)

Interest: Painting, Podcast, Personal investing, Nature, Foodie.

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