Software Engineering Project Management

Saravanan Velusamy

*********@*****.*** 848-***-**** New York, USA linkedin.com/in/saranpv

SUMMARY

I am a results driven program and delivery management lead experienced in delivering large scale globally distributed complex programs. Expert in cross-functional team management, software engineering processes, product & application development and launch management, delivering customer KPIs through strategic execution, critical thinking, and technical expertise. SKILLS

Programming Languages Python (Data Analysis and Data Visualization), Salesforce Clouds (Sales, Service, Health, Experience Cloud), C, C++, Visual Basic, SQL Methodologies and Processes Agile Methodologies, Scrum Principles, Full Software Development Life Cycle (SDLC) processes, Jira, Microsoft Project Plan

Engineering and System Design System Architecture, System Design principles, Availability, Consistency, Performance, Scalability, Reliability, APIs, Microservices architecture, Distributed Systems, Product Development Lifecycle Management

AI and ML Project Management ML Problem Framing, Managing ML Workflow (Ideation & Planning, Experimentation, Pipeline Building, Productionization), Assembling ML Team, Managing Uncertainty, Managing challenges in Building Pipelines, Establishing Team Practices, Managing Deliverables, Following ethical standards.

Program and Delivery Management Cross functional team management (Product Design, Engineering, Sales, Marketing, Operations, Customer Success, Partners & vendors management, Security, Legal & Customers), Stakeholder Management, Risks and mitigation management, Communication management across roles and levels, Managing Deliverables & Milestones, Status Reporting Across Levels, Managing Trade off Discussions, Conflict resolution, Resolve ambiguity, Foster collaboration & innovation, Resolve impediments, Resolving competing priorities, Resource utilization, Entry & Exit

(success criteria) criteria management, Forecasting & budget management Leadership and Governance Manage Key Performance Indicators (KPIs), Executive/CXO engagement, Large scale Complex multi geographic program governance from ideation to launch, Strategic thinking, Critical thinking, Roadmap planning, Negotiation, Influencing, Data driven decision making, Business case development, Executive communication & presentation, Bias to action, P&L management, Player coach mentorship Customer and Business Value Metrics based Business Values, Improving Product Adoption, Customer Engagement, Customer Retention

Domains Automobiles, Life Science, Telecom, Insurance, Retail, Manufacturing CERTIFICATIONS

• PMI Certified Project Management Professional (PMP)

• Lean Six Sigma Certified

• Salesforce Certified Technical Consultant (Eight various technical development, architect level and AI certifications) EDUCATION

Master of Computer Applications

St.Joseph’s College, Triuchirappalli, Tamilnadu, India Bachelor of Science in Physics

St.Joseph’s College, Triuchirappalli, Tamilnadu, India PROFESSIONAL EXPERIENCE

Salesforce – India Jul 2021 – Jun 2024

Senior Principal Program Management Lead

• Product Launch for world’s largest two-wheeler manufacturer – As the program lead, successfully launched a web and mobile app-based multi persona sales, marketing, service and vehicle telematics program for the two wheeler’s new electric vehicle line of business. Achieved 130% of sales target in the new platform and CSAT of 8.1 for first two quarters. Key responsibilities were cross functional collaboration involving multiple product design, engineering and vendors teams, technical design review, tradeoffs on system design principles such as availability, performance and consistency, managing KPIs, governance and status reporting, weekly review with CTO, stakeholder management across roles & levels, anticipate risks and mitigate them, and resource utilization management.

• Datacenter Migration for a complete market – As the owner of the mass org migration program, migrated 6K+ customers from first party platform to public cloud platform giving the customers performance improvement and regional data residency for regulatory compliance. Planned the roadmap & executed the migration on time with continuous process improvements that were iterated over multiple waves.

• Owned Premier Customer Segment Book of Business worth 90M to improve adoption – As the lead TPM, increased product adoption from 61% to 86% for the customer segment by performing a deep data analysis, and narrowed down on the list of target improvements. Collaborated with cross functional teams such as engineering, sales, and customer success on use cases that needs to be enhanced, apart from customer enlighten workshops to meet their KPIs. Accenture Solutions – India & Sydney Feb 2011 – Jul 2021 Lead Software Engineering Manager

• Transformation of Patient Services in Five Markets improving patient engagement by 30% – Spearheaded the 17M program with a team of global TPMs, product owners spread across US, UK and Japan, and the engineering team based out of India, to roll out a templatized new patient services platform and also a virtual patient and physician video connect application (HIPAA compliant), that improved the patient engagement outcomes by 30% for a global top 10 pharmaceuticals. Instrumental in scoping, planning, execution & launch across markets using the template model.

• Improved Service CSAT by 24% with a new Field Service Solution – For a medical device company, as part of the sales and service automation project, improved the field service accuracy with a new scheduling and dispatcher engine that increased the servicing capacities and schedule efficiencies, resulting in a 24% improvement of CSAT.

• Redesign of provisioning and remediation processes to improve NPS – Appreciated by the CIO of Australia’s second largest telecom for analyzing the cause and redesigning the provider’s provisioning and remediation processes there by improving the Net Promoter Score (NPS) from 6.5 to 8.2. Optimized the technical processes with new APIs, applying modularity and scalability principles, and refining process flows, to improve the average provisioning time from 3 hours to less than 30 minutes.

• Next Generation Bundle Order Processing Framework - Managed multiple parallel scrum teams, to deliver a new complex order management platform for the largest telecom and internet service provider of Australia. Key responsibilities included overall technical delivery responsibility, system design, resolving technical impediments for the teams, risk mitigations, defects & root cause management, prioritization, and continuous process improvements.

• Enterprise Data Transformation and Migration – Led the program to manage the data migration from the acquired enterprise level pharmaceutical by another, with 98% of data accuracy in production environment. Tata Consultancy Services – India & New York Aug 2005 – Feb 2011 Assistant Consultant – Program Manager & Lead Systems Engineer

• Responsible for feature enhancements and system availability, improved the system architecture for 99% availability by tradeoff of other design principles. I was also managing the program delivery end to end from customer’s office.

• For a global insurance company operating in 50+ markets, led the development of a web-based application for managing life and non-life insurance, and delivered the program within the baselined time and budget. IBM Global Services India Pvt Ltd – India Dec 2004 – Aug 2005 Application Integration Lead – Responsible for customization and integration of UK based media company. Tata Consultancy Services – India Mar 2003 – Dec 2004 Assistant Systems Engineer – Application developer for a world’s leading commercial finance organization’s Europe division. Nimiidia Technologies – India May 2002 – Feb 2003

Programmer – Application programmer for in house product development

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