Customer Service Administrative Support

Jennifer L. Hooper

*** ******* ***** ******, ** *6032 317-***-**** *************@*****.*** www.linkedin.com/in/j.hooper Profile

Highly organized and detail-oriented office professional with 10+ years of experience in administrative support and customer service. Proven ability to handle multiple tasks efficiently and effectively, while maintaining excellent communication and interpersonal skills. Experience

CASH POSTING SPECIALIST INTEGRATED PAIN SOLUTIONS 01/2025-05/2025

· Reviewed account information to detect inconsistencies.

· Resolved internal department inquiries swiftly regarding payment status.

· Ensured thorough documentation of postings, adjustments, and transactions.

· Efficiently processed and recorded payments for patient accounts.

· Implemented various software tools to manage patient account information.

· Resolved payment and account balance discrepancies using multiple resources such as remittance advices and EOB’s

BARTENDING MANAGER AREAS USA 10/2008 – 12/2024

· Ensured compliance with all applicable laws, regulations, and industry standards.

· Analyzed team capabilities to allocate tasks for maximum output.

· Implemented strategies for optimizing work flow throughout the organization.

· Coached, mentored, and trained team members in order to improve their job performance.

· Led a team of 8 to 10 employees, ensuring high productivity and excellent customer service.

· Managed inventory levels to meet demand without overstocking, reducing waste.

· Reviewed completed work to verify consistency and quality.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations. REGIONAL ACCOUNTING ADMINISTRATOR PUBLICIS GROUPE 01/2003 – 10/2008

· Crafted tailored financial reports to assist upper management in strategic planning.

· Analyzed invoices to ensure accuracy before payment processing.

· Managed accounts receivables through billing processes.

· Supervised direct reports and enforced adherence to established procedures and deadlines.

· Monitored daily operations and evaluated performance to proactively approach backlogs.

· Collaborated with internal departments to address customer inquiries or disputes concerning billing issues.

Education

ASSOCIATE OF APPLIED SCIENCE IN NURSING

Ivy Tech Community College of Indiana, Indianapolis, IN 08/2014 – 05/2016

Skills & Abilities

· Payment processing

· Cash reconciliation

· Data analysis

· Account Management

· Quality assurance review

· Regulatory compliance

· Customer Service

· Time management

· Conflict resolution

· Data entry proficiency

· Expense reporting

· Cash handling expertise

· Report generation

· Teamwork orientation

Activities and Interests

Swimming, skating, traveling, reading, spending quality time with family and friends. Page 2

Contact this candidate