Administrative Support Assistant

Rhonda Canada 510-***-****

***********@*****.***

EXPERIENCE

Finance of America,Plano, TX -Sr. Administrative Assistant February 2022 - May 2025

Provided comprehensive administrative support to the underwriting executive team, managing calendars, scheduling meetings, and preparing agendas.

Organized and maintained filing systems both in physical and electronic formats, ensuring accurate and up to date record keeping. Coordinated travel arrangements, including flights, accommodations, and itineraries, ensuring smooth logistics.

Prepared, proofread, and distributed internal and external correspondence, reports, and presentations.

Proficient in use of Microsoft Excel; creating excel spreadsheets, linking, importing, exporting.

Placed office supply orders, including inventory.

Stearns Lending,Plano, TX -Loan Assistant

June 2018 - February 2022

Collected customer documentation necessary to complete the loan transaction, such as income documentation, asset statements and initial disclosures documents.

Ordered standard loan requirements and verifications such as, title, escrow, appraisal, verification of employment, verification of assets etc. Tracked key loan transaction dates, ensuring timely responses. Provided administrative support, maintaining and updating various client databases and sending pre-qualification links on behalf of the originator.

Ensured continuous communication with customers to follow up on loan applications and address inquiries while delivering excellent customer service.

Assisted in collecting and preparing loan applications with all required documentation for processing.

SKILLS

Microsoft Office

Outlook

Teams

Salesforce

SharePoint

NetSuite

DocuSign

Oracle

Google Suite

Slack

Jabber

Encompass 360

Lender Portal

PeopleSoft

Adobe Acrobat

Slack

Administrative Support

Database Administration

Visio

Data Analysis

Mortgage Operations

Loan Servicing

Customer Service

Wholesale & Retail Banking

Underwriting

Financial Services

Desktop Underwriter

FHA Connection

Loan Prospector

Calyx Point

San Joaquin General Hospital,Stockton, CA-TechnicalSupport April 2016 - June 2018

Provided technical support for hospital staff, ensuring the smooth operation of medical devices and IT systems.

Large data maintenance projects.

Assisted with the installation, configuration, and maintenance of electronic health record (EHR) systems.

Responded to and resolved technical issues through the help desk ticketing system.

Developed and updated technical documentation, user manuals, and training materials.

Hills Physicians Medical Group,San Ramon, CA -Office Coordinator

May 2013 - April 2016

Processed insurance authorizations and verify patient insurance coverage, ensuring accurate billing and collection. Maintained and organized patient records in compliance with HIPAA regulations.

Managed various system updates to ensure the most up-to-date information is posted daily and/or monthly.

Collaborated with other departments to resolve credentialing-related issues

Maintained accurate and up-to-date provider credentialing files. Proficient in use of Microsoft Excel; creating excel spreadsheets, linking, importing, exporting.

EDUCATION

Saint Elizabeth High School, Oakland, CA—Diploma

September 2003 - June 2007

General Studies

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