Customer Service Sales Associate
Resume:
ISMAILA AWENIYA
Brampton, ON 437-***-**** **************@*****.***
PROFESSIONAL SUMMARY
Results-driven sales professional with over 10 years of experience in retail and customer-facing roles. Seeking to leverage expertise and communication skills to contribute effectively as a Sales Associate or Retail Associate.
HIGHLIGHTS
Customer Service Excellence: Delivered responsive support and built lasting client relationships through direct engagement and issue resolution.
Sales & Product Knowledge: Assisted customers with informed recommendations, contributing to increased sales and repeat business.
Team Collaboration: Worked closely with internal teams to ensure accurate order fulfillment and a seamless retail experience.
Problem Solving: Resolved customer complaints and service challenges efficiently, ensuring customer satisfaction and loyalty.
PROFESSIONAL EXPERIENCE
Alafia Distribution Ltd,
Retail Sales Business Manager Aug 2017 – Jan 2025
Managed 30+ retail clients daily using MS Office and Google Sheets, achieving 35% business growth.
Led and trained 10+ staff, enhancing service quality and client retention through feedback systems.
Streamlined reporting and coordinated with teams to ensure accurate, timely order fulfillment.
Westcoast Distribution Int’1
Sales Supervisor Feb 2014 – Jun 2017
Supervised 15 team members and supported daily sales operations with full compliance.
Processed 100+ transactions daily and maintained records using Microsoft Office and tablets.
Assisted 15+ clients daily, resolving product, billing, and project issues on time.
Lesam Global Concept Ltd Lagos, Nigeria
Business Consultant Officer Jul 2010 – Jan 2014
Reconciled financial data for 3+ clients daily using Excel, resolving discrepancies and boosting satisfaction 25%.
Communicated fee issues clearly to clients, cutting disputes by 30% through targeted advice.
Documented findings and collaborated with teams via MS Word to ensure accurate records.
EDUCATION
Lagos State University, Lagos
Bachelor’s Degree in Business Administration
LANGUAGES
English (fluent)
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