Customer Service Representative
Resume:
Tabatha Sisk
My objective is to attain a position in the health care profession that requires the skills I acquired through training. Upon being hired my objective is to fulfill the requirements of my position, exceedingly, and become an asset to the health care team. Jonesborough, TN 37659
**************@*****.***
Professional Summary
Skilled and dedicated Medical Assistant/Customer Service Representative with proficiency in a wide range of medical and communication skills demonstrated by 10 years of experience in healthcare, and customer service representative with 3+ years of experience in high-volume call centers, effectively addressing customer inquiries and maintaining confidentiality. Proven ability to build rapport with clients and process account billing efficiently. Bilingual in Spanish, with strong multitasking skills and a typing speed of 50 wpm. Committed to delivering exceptional service and enhancing customer satisfaction in remote or hybrid work settings. I am also well-versed in handling emergency care and office care situations. A critical thinker with the ability to administer appropriate care in a timely manner with a calm demeanor, carrying out physician orders with effectiveness and determination. Team player dedicated to workplace satisfaction and patient healing through caring and mentoring. My objective is to attain a position in the health care profession/customer service that requires the skills I acquired through training. Upon being hired my goal is to fulfill the requirements of my position, exceedingly, and become an asset to the health care or company team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Medical Assistant
Allmedical Personnel-Asheville, NC
August 2015
• Collection of urine drug screens. Collect and verify information about medication the patient is taking.
• Verifying correct donor.
• Filling out donor registration test order form.
• Checking and reporting drug screens to physician to verify correct dosage of medications, and reporting any anomaly's of patients drug therapy.
• Responsible for getting drug counselors signature on final drug screen report..
• Responsible for entering results into EMR, so the documentation of drugs screen are recorded and verified for insurance companies.
• Responsible for ordering of supplies.
• Checking the prescription monitoring program and reporting any findings of multiple pharmacies and doctors being seen in order to obtain drugs. Reporting any suspenseful activity to the physician.
• Observation of the collection of urine by patient. Verifying urine sample and paperwork matches, packaging of sample, and specimen being shipped.
Customer Service Representative
Advanced Call Center Technologies, LLC-Johnson City, TN September 2021 to April 2024
Responds promptly to customer needs; Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new . Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. Multi tasks to document while with the consumer. Obtain a rapport with customer for better understanding and explanation of over due accounts, and how we can help. Processed account billing and repeat in detail monthly promotions. Typing speed of 50 wpm. Live chat trained and performed. Speaks fluent Spanish. Operates Exel.
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Upsold additional products or services to customers based on their needs and preferences Certified Medical Assistant/Phlebotomist/Scribe
Mountain Family Practice-Elizabethton, TN
July 2019 to March 2021
• My duties included helping physician perform vasectomies
• Worked with pediatrics, adults, and geriatrics
• Document all physician and patient interactions from the start of treatment until it ends
• Transcribe all the written information of a patient to the
• database so that the attending physician can focus on treatment
• Preparing surgical rooms before procedures.
• Obtaining Pre Certs with insurances on any surgical procedures scheduled .
• Scribed for physician during surgeries, pre and post op, and all other office visits.
• CPR/BSL certified
• Assist physician with application of cast & or splint.
• Restock and ordering any supplies that are low.
• Schedule surgeries by making arrangements with the surgical center; verifying times with patient's; and preparing charts and pre-admission and consent forms.
• Prepare patients' for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.
• document the physician dictated patient history, physical examination, family, social, and past medical history as well as document procedures, lab results, dictated radiographic impressions made by the supervising physician and any other information pertaining to the patient's encounter
• Assisting physician with removal of varicose veins.
• Assisted Physician with in house vasectomy procedures
• Educating the patient about pre- and post- op care that should be followed before and after surgical procedures.
• Verifying insurances such as Aetna, BSBC, Cigna, United Healthcare, Tricare, Medicaid, Medicare.
• Submitting insurance claims to patients primary & secondary insurances.
• Documenting medical claims actions
• Processing claims
• Negotiating settlements
• Scheduling appointments for patients, and answering high volume calls.
• Monitor the status of claims and follow up on unresolved claims.
• Trained on multiple EMR systems.
• Practice Fusion, Epic, Greenway, AdvancedMD, Athena, McKesson
• Updating and filing patients' medical records.
• Filling out insurance, disability, and FMLA papers.
• Handling correspondence, and arranging for hospital admissions and laboratory services.
• Performing venipuncture on patient.
• Maintain specimen integrity by using aseptic techniques
• Going over test requisition and making sure no errors were made.
• Verifying that the correct patient is on the tube of blood by checking correct spelling of name, DOB, date, and time.
• Making sure correct ICD-10 codes and CPT codes for any procedures were included on order form.
• Ordering MRI, CT scans. PET scans, mammograms, barium swallows, and X-Rays.
• Assisting physician with diagnostic procedures.
• Explaining to patient any treatment procedures.
• Autoclaving surgical instruments.
• Authorizing any medication refills (per MD)
• Sending in E-Scripts for patients.
• Obtaining Prior Authorizations on medications through cover my meds .
• Collecting UDS on Suboxone patients.
• Counseling patients on Suboxone Maintenance program, and what is expected of patient.
• Checking the prescription monitoring program every 6 months on patients.
• Performing EKG's and ANS test.
• Performing wound care, removing sutures, and changing dressing.
• Administering intramuscular injections, and immunizations.
• Taking Past Medical History, Present Medical History, and Surgical Medical History.
• Entering any family medical history into EMR
• Referring patients to any outside specialty doctors the physician has ordered.
• Sent Notice of Privacy Practices to receive or provide medical records ( per patients
• signature.)
• Collecting co-pays
• Maintain medical supplies inventory and performing preventive maintenance to keep medical equipment operating.
• Billed and coded each suboxone patients office & group visit.
• Help triage and get vitals for the other nurse when she was busy.
• Filled in for Phlebotomist on tues/thurs when she was at another office. Plus maintain my daily work load. Certified Medical Assistant
Comforce/Western Carolina Womans Specialty Center-Asheville, NC July 2016 to February 2017
Reason for leaving: Assistant Completed
• Triage of patients, putting patient in rooms, helped Dr. with URO/GYN examinations.
• Gave patient urine test cup and antiseptic wipe to use, so that physician could tell if patient has UTI
• Helped physician perform in house URO-dynamic test by prepping patient and explaining the process throughout the procedure. -Also, helped with Botox injections of bladder by: calling patient back, going over procedure, and obtaining a prior authorization for botox injections of the bladder. -3 days prior to appointment Macrobid would be E-scribed for the patient.
• On the day of appointment, patient would have a catheter placed into the bladder with lidocaine, removal of catheter and letting patient sit for 10-15 minutes. While the Dr mixed the Botox, patient was moved to the procedure room, where iodine and lidocaine was placed inside urethra. The scope was then prepared and handed to the Dr so procedure could be performed.
• Urine cytologies and culture were collected and results would be sent,
• Document the physician dictated patient history, physical examination, family, social, and past medical history as well as document procedures, lab results, dictated radiographic impressions made by the supervising physician and any other information pertaining to the patient's encounter
• If abx protocol was needed abx protocol drug was sent to pharmacy.Between patients phone messages were returned and offered an appointment or solution
• . Performed venipuncture on patients using straight 20 gauge and 21 gauge needles, if patient was a hard stick a butterfly 23 gauge needle would be used.
• The blood samples would then be dated, DOB, & time, then the specimen would be inverted 8-12 time immediately after collection if additive needed to be evenly distributed.
• Specimen would then sit for 30 mins & then centrifuged for 15 mins then taken out and double checked the tubes date, DOB, & time.
• Patients ranged from infant, adolescents, and geriatrics. Specimens would be sent to reference labs afterwards. Capillary finger sticks would also be performed to check hemoglobin & hematocrit. Collected around 12/14 blood draws per day.
• Helped physician choose the correct pessary for patient with prolapsed bladders Certified Medical Assistant
About Face Aesthetics-Bristol, TN
April 2015 to November 2015
• Records client's weight on chart, takes blood pressure, pulse, and obtains BMI..
• Obtaining medical history and accurately documenting visit in EHR (EMA)
• Counsel’s client on weight loss program
• Educate patient on different skin care regimens
• Contribute to safe and positive client experience, while adhering to our strict client confidentiality policy
• Maintain accurate client treatment logs and efficient documentation
• Assisting providers with patient care, including in-office procedures, surgeries and cosmetic injectables
• Upkeep, stocking and cleanliness of exam rooms and work station
• Performing blood draws to check CBC and TSH results
• Educating patients, in person and on the phone, including proper documentation
• Assist patient to and from exam room, physicians office, and treatment rooms
• Assisted with laser removals
• Operated the Abingdon VA office by self when NP wasn't;t available or no procedures were scheduled. Certified Medical Assistant/Scribe
Life Hematology & Oncology-Johnson City, TN
October 2012 to February 2015
• Position included taking patients to and from examination rooms, and treatment rooms.
• Recorded patient data prior to seeing the physician, vital signs, height, weight, allergies, and medication changes.
• Assisted physician with exams and procedures as requested.
• Obtained blood collections from peripheral sites as needed.
• Phoned in prescriptions and made other patient calls as directed by physician.
• Scheduled patient test procedures, and hospital admissions.
• Arranged prior authorization and pre-certification as needed.
• Administering B-12, procrit, and Lu-pron injections.
• Collection of DOT & Non DOT urine drug screens, and flushing patient's ports.
• Scribed for physician during all office visits.
• Used EMR system EPIC
• Assisting physician with pulling prescription drug monitoring program, pulling criminal records.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Enters orders into the electronic medical records per credentialing guidelines.
• Show patients to examination room and prepare them for the physician.
• Record patients' medical history, vital statistics and information such as test results in medical records.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
• Explain treatment procedures, medications, diets, and physicians' instructions to patients.
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
• Obtain authorization for drug refills and provide prescription information to pharmacies.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Schedule appointments for patients.
• Change dressings on wounds.
• Greet and log in patients arriving at office or clinic.
• Contact medical facilities or departments to schedule patients for tests and/or admission.
• Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
• Inventory and order medical, lab, and office supplies and equipment.
• Perform routine laboratory tests and sample analyses.
• Set up medical laboratory equipment.
• May perform other duties as assigned.
Education
None in Undergraduate
Northeast State Technical College Blountville - Blountville, TN August 2008 to January 2011
Associate in Medical Assistant
Ross Medical Assistant - Johnson City, TN
January 2007 to November 2007
Certification in Phlebotomy in Phlebotomist
ETSU Nave Center - Elizabethton, TN
November 2005 to April 2006
Diploma
Happy Valley High School - Elizabethton, TN
2000 to 2003
Skills
• Growing experience
• Filing
• Scheduling (10+ years)
• ICD Coding
• CPT Coding
• Documentation review
• Computer Skills
• Cerner
• Spanish
• Medical Assisting (10+ years)
• Experience Administering Injections
• Medical transcription
• EHR Systems
• Hospital
• Medical imaging
• Medical Scheduling
• Med Surg
• Medical Records
• Receptionist
• EMR systems
• Venipuncture (10+ years)
• Clerical Experience
• Vital Signs (10+ years)
• Medication Administration
• Botox Experience
• Medical Surgical
• Critical Care
• Home Health
• Phlebotomy (10+ years)
• Medical coding
• Schedule Management
• Quality Assurance
• Anatomy Knowledge
• Medical Office Experience
• Clinical trials
• Athenahealth
• EMR (10+ years)
• Organizational skills
• Injections (10+ years)
• Operating Room
• Staff Nurse
• CPR
• ICD-10
• Office experience
• Medical Billing
• Scribe (9 years)
• Employee Orientation
• EHR
• Medical Terminology
• Medical Assisting (9 years)
• Medical Coding
• Epic
• Patient Care (10+ years)
• CPR Certified
• Microsoft Word
• Laboratory Experience
• Front Desk
• EMR Systems
• Triage
• Customer service
• Medical records
• Time management
• Insurance Verification
• EKG
• Microsoft Powerpoint
• Transcription
Certifications and Licenses
Certified Medical Assistant (AAMA)
January 2010 to August 2019
Certified medical assistants perform administrative tasks, such as answering phones, completing paperwork, scheduling appointments and processing health insurance claims. They may also be required to take a patient history, prepare patients for treatment, and take a patient's vital signs prior to treatment. CPR
BLS, ACLS
Certified Medical Assistant (CMA)
AED Certification
CCMA Certification
Certified Phlebotomy Technician
Certified Medical Assistant
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