Customer Service Help Desk

MARSHA

INGRAHAM

**********@*******.*** 252-***-**** Wilson, NC 27896

PROFESSIONAL

SUMMARY

Experienced professional receptionist with strong communication and organizational skills. Efficiently manages multi-line phone systems, directs calls, and delivers exceptional customer service. A team player who easily adapts to change and is driven by results. Ensures smooth operations and provides efficient support in fast-paced environments. Recognized for reliability and collaborative approach to work.

SKILLS • Customer service • Administrative support

• Switchboard operation • Effective communication

WORK HISTORY Switchboard/Receptionist Hubert Vester Auto 10/2021 - 01/2025 Group - Wilson, NC

Managed multi-line phone systems to ensure effective communication and call routing to the correct departments/staff

•

Provided high quality customer service by promptly addressing inquiries and delivering accurate company information

•

Supported administrative functions and team efficiency by performing additional tasks and assisting Accounting Department

•

Office Assistant/Front Desk Receptionist Holden 11/2018 - 03/2020 Temporary Services - Wilson, NC

Answered incoming calls and provided customer assistance

(in-person also) - managed monetary transactions, and ensured accurate forwarding to relevant personnel

•

Maintained office efficiency through diligent filing, data entry, and operation of office machinery, while also handling document processing via Microsoft Word, email, fax and mail correspondence

•

Customer Service Agent Alorica - Rocky Mount, 12/2016 - 05/2017 NC

Company Overview: Help Desk Advocate/CSR for United Health Care

•

Answered incoming calls and provided customer service assistance - assisted pharmacists and technicians with inquiries related to claim payments, ensuring successful resolution and customer satisfaction

•

Acted as a liaison between medical facility staff, United Health Care members and internal departments to address and resolve diverse issues, streamlining communication and service delivery

•

• Help Desk Advocate/CSR for United Health Care

M

I

Accounts Receivable/Switchboard Operator/CSR 12/1999 - 03/2016 The Morrison Group - Edmond, OK

Managed delinquent accounts by contacting businesses and Accounts Payable departments, ensuring accurate data entry and account updates in Excel

•

Facilitated communication by handling incoming and outgoing calls, resolving Accounts Receivable and customer service issues, and providing clerical support for sales assistance

•

Supported office operations by preparing collection letters, operating mail and FedEx machines, and utilizing Microsoft Word and Outlook for document management and correspondence

•

EDUCATION Douglas School of Business, Monessen, Pennsylvania High School Diploma

Contact this candidate