Customer Service Call Center

RUTH MPAKO POOTONA

ID No: 760**********

Nationality: South African

Home Language Sepedi

Other Language: English

Health: Excellent

Province: Gauteng

Driver Licence Code 10 (C1) PDP

Residential Address

117 Tshepo Section, Tembisa, 1632

Personal email *********@*****.***

Contact Numbers: 073-***-****/ 082 933106

PERSONAL PROFILE

I achieved Secretarial Diploma with Microsoft word, spreadsheet and excel. Switchboard operator, Typing, Office Practice and Filing from Zodiac Commercial, Prepaid Basics and Messaging Curriculum from Bytes, Certificate in Customer Service from Star Alliance, Certificate in Flight Training From SAA, Certificate in Health and Safety from Bytes People Solution. Completed Grade R Teaching Certificate at UNISA. As a Sectional Leader of Tembisa community Forum playing an important tole to all the residents. Making sure they get charged fairly by our municipality in terms of their billing. They must receive a very good service delivery accordingly. Working hand in hand with our neighbours, Counsellors and communicate to each other by keeping our place clean by monitoring illegal dumping, checking our drainage for not getting blocked to leave healthy lifestyle. issuing customer services as an agent for I MAKAMU funerals, busy with marketing to archive more customers to join the policy. Volunteered as a grade R teacher for a year. EDUCATIONAL BACKGROUND

UNISA

GRADE R TEACHING CERTIFICATE

2020

ZODIAC COMMERCIAL SCHOOL

SECRETARIAL DIPLOMA

1997

ZITIKENI HIGH SCHOOL

MATRIC

1996

WORK EXPERIENCE

WORKFORECE {SWISSPORT}

2006 OCT-2008 OCT

ADMIN CLERK

/ASSISTANT AT AIR SITE QUERIES

DATA CAPTURE,

SUPERVISOR

SOUTH AFRICAN AIRWAYS{SAA}

2010 DEC-2013 JAN 31

CUSTOMER SERVICE AGENT,

DRIVER TO COLLECTING DOCUMENTS

CARGO MONITOR

BYTES PEOPLE SOLUTIONS

2013 OCT 23-2021SEP 16

CALL CENTER CONSULTANT,

INVOICE AND STATEMENTS

ALLOCATION OF MONTHLY PACKAGE.

PROCESSING OF SIMSWAP

LOCK AND UNLOCKING OF LINES.

SKILLS

BYTES PEOPLE SOLUTION

CALL CENTER LEARNERSHIP

CUSTOMER INTERACTION SKILLS

CORE GSM

PREPAID

VALUE ADDED SERVICES

SYSTEMS (I cap, Morpheus and Siebel(C3D))

INSURANCE

RETENTTION

SALES AND AFTERSALES

UPGRADING AND MIGRATION

MASEKO TRAINING SKILLS

EARLY CHILDHOOD DEVELOPMENT

OFFICE ADMNISTRATION

HUMAN RESOURCES

REFERENCE

MR TV MASEKO 073*******/060*******

1. TEMBA MASEKO SKILLS TRAINING DIRECTIOR

MR THULANE SKHWENYANE 078*******

CHAIRPERSON

1. TEMBISA COMMUNITY FORUM

MS TEBOGO LEPHALALE 079***-****/ 082-***-****

SUPERVISOR

1. BYTES PEOPLE SOLUTION

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