Development Specialist Senior Training
Resume:
SHADRACH ODAJI
PROFESSIONAL SUMMARY
A senior training and development specialist with substantial leadership experience in staff development, process and productivity improvements, performance management and curriculum design, team-oriented training, and development coordinator. Detail-oriented with strong ability to organize and prioritize work. Well versed in Agile frameworks and best practices to provide desired and performance coaching and recommend learning solutions to drive value in teams and organization onshore and offshore.
WORK HISTORY
Senior Training and Development Specialist
Vilux Consult - Houston Texas – 04/2019 – 11/2022
Assess training needs through surveys, interviews with employees, focus groups or consultation with managers, or customers.
Used various coaching techniques including the SUHARI and Bruce Tuckman’s technique to coach teams and transition teams from the Waterfall methodology into the Agile world following agile best practices.
Coached teams on Agile best practices and Agile frameworks (Scrum, Kanban, Scrumban, SAFe etc )
Coached teams on engineering best practices including BDD, TDD, INVEST Criteria to enable good user-story writing and test cases
Design, plans, organize, or direct orientation and training programs for employees or customers.
Offer specific training programs to help workers maintain or improve job skills.
Present information with a variety of instructional techniques or formats, such a role playing simulations, team exercises, group discussions, videos or lectures.
Property Manager – 03/2015– 04/2019
OD Homes Lagos, Nigeria
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Answered average of 15 escalated,30 chats per day, addressing customer inquiries, solving problems and providing product information daily.
Cross-trained and provided back up for customer service for the organization.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
EDUCATION
Masters, Business Administration – TSU, Houston 2022- Ongoing
BSC- Mass Communication – Estam, Benin Republic 2015
Certified Professional Scrum Master 1 - Scrum.org
Certified SAFE Advanced Scrum Master - Scaled Agile, Inc
Project Management Essentials Certificate – Management and Strategy Institute 2021
Lean Six Sigma white belt Certificate – Management and Strategy Institute 2021
LANGUAGES
English
Houston, TX 77057
********.*****@*****.***
SKILLS
Scrum Kanban SAFe ScrumBan
Pair programming
Conceptual Thinking
Risk identification
Jira Confluence Rally AzureDevops
Miro Mural Slack Ms Teams
Conflict Resolution
Lean Thinking
Active listening
Servant Leadership
Conflict Resolution
MS Office Suite Sharepoint
Strategic Planning Calendar Scheduling
Software Adobe System Adobe
Toolbook
Presentation Software -Google Slides Powerpoint Mentimeter
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