Customer Service Representative

JERMEACE LEWIS

Customer Service Representative

Garland, TX 75040 469-***-**** ️ ************@******.***

Professional Summary

Experienced customer service professional and results-driven leader with a background in supervising staff, training, and using CRM software. Known for strong multitasking, decision-making, and operations management skills. Conscientious in maintaining order, prioritizing tasks, and overseeing performance to ensure efficient and high-quality outcomes. Seeking to contribute to a dynamic team and grow in a customer service role.

Experience

Supervisor

Jefferson Dental Support Center – Carrollton, TX

April 2022 – February 2025

- Trained new employees on policies, procedures, and work ethics.

- Supervised and coordinated staff to ensure compliance with standards.

- Delegated tasks according to individual strengths.

- Managed daily operations and maintained filing systems.

- Scheduled and confirmed appointments based on patient needs.

Semiconductor Technician

Qorvo – Richardson, TX

June 2017 – May 2021

- Worked in a cleanroom environment following strict safety protocols.

- Operated thin-film deposition equipment for superconducting wafers.

- Collaborated with coworkers to complete technical tasks.

- Managed multiple responsibilities while staying flexible and adaptable.

Expo / Bartender

Torchy’s Tacos – Dallas, TX

March 2013 – September 2017

- Built strong relationships with customers and team members.

- Maintained a clean and organized bar area during high-traffic hours.

- Handled multiple responsibilities professionally and efficiently.

Education

High School Diploma

Skyline High School – Dallas, TX

Graduated May 2008

Skills

Customer Service

Training & Mentoring

CRM Software

Microsoft Office (Advanced)

Data Entry & Analytics

Multitasking

Goal Setting

Decision-Making

55 WPM Typing Speed

Reliability

References

Available upon request

Contact this candidate