Quality Assurance, Human Resources, Coding
Resume:
Jasmin Lowery
Florence, SC *****
************@*****.***
Professional Summary
Dedicated HR Specialist with 4+ years of experience in quality assurance and a proven track record in enhancing employee satisfaction and operational efficiency. Seeking to leverage analytical and interpersonal skills to contribute to your company in the Human Resource Environment. Work Experience
HR Staff Specialist
Florence School District 3-Lake City, SC
February 2024 to Present
· Conducted performance evaluations for employees to assess job performance and provide feedback- for improvement
· Developed and implemented HR policies and procedures to ensure compliance with labor laws and- regulations
· Maintained accurate employee records in compliance with legal requirements
· Created and delivered training programs on topics such as diversity awareness, sexual harassment- prevention, and conflict resolution
· Collaborated with management to develop strategies for talent acquisition and retention
· Managed employee relations issues, including conflict resolution, disciplinary actions, and grievances
· Collaborated with finance department to develop annual HR budget and monitor expenses throughoutthe year
Senior Quality Assurance Analyst
Blue Cross Blue Shield-Florence, SC
May 2021 to February 2024
· Communication: Working with cross-functional teams and stakeholders, and communicating effectively
· Writing: Documenting everything, especially when testing under strict criteria
· Leadership: Contributing to the success of the software development process
· Software testing: Creating and managing automated tests, as well as test cases, scripts, conditions,and expected results
· Project management: Analyzing the project, selecting the scope of work, and planning execution
· Product quality: Evaluating results and making recommendations for improvement
· Team lead and supervise over 15 employees
Claims Processor
Blue Cross Blue Shield-Florence, SC
May 2018 to May 2021
• Reviewed and processed insurance claims, ensuring accuracy and completeness
• Verified insurance policy coverage and confirmed and confirmed the accuracy of client information
• Documented details of covered losses and ensured all required paperwork was completed Server
Texas Roadhouse-Durham, NC
September 2012 to August 2018
• Provided exceptional customer service while serving food, beer and alcohol to patrons, ensuring a memorable dining experience
• Advanced to a leadership role, managing the Front of House hosts.
• Achieved Serv Safe Certification to maintain high standards of food safety
• Recognized as employee of the month for outstanding service and performance Office Assistant
D & I Masonry LLC-Florence, SC
June 2009 to August 2012
Organized the office and assisted associates to optimize processes. Sorted and distributed communications in a timely manner. Used “back office” computer systems
(ERP software) Created and updated records ensuring accuracy and validity of information. Scheduled and planned meetings and appointments. Resolved office-related malfunctions and responded to requests or issues. Performed receptionist duties when needed. Maintained trusting relationships with suppliers, customers, and colleagues. Thorough understanding of office management procedures. Analytical abilities and aptitude in problem-solving Education
Bachelor's degree in Psychology
American Public University System
March 2020 to May 2024
Associate's degree in Psychology
York Technical College - Remote
March 2022 to May 2023
High school diploma
South Florence High School
August 2008 to June 2012
Skills
• Analysis skills
• Front Office
• Restaurant Server
• Office Admin
• DATA ANALYSIS
• Conflict management
• Microsoft Word
• Negotiation
• Customer service
• Supervising experience
• Sales management
• Oracle
• CONFLICT MANAGEMENT
• Creative Writing
• Microsoft Office (10+ years)
• Quality assurance
• Auditing
• Employee relations Professional Skills Conflict Management: Expert Time Management: Expert Adaptability: Advanced Telecommunications: Advanced Bookkeeping: Advanced Data Analysis: Competent Creative Writing: Intermediate
• Communication skills
• Communications (10+ years)
• Marketing
• Financial auditing
• TELECOMMUNICATIONS
• Front Desk
• Organizational Skills (10+ years)
• Waitress
• Sales
• BOOKKEEPING
• Medical terminology
• Project management
• Business analysis
• Microsoft Excel
• Public Speaking
• Office management
• Time management
• Creative writing
• Data analysis skills
• Microsoft Access
• TIME MANAGEMENT
• Office Experience (5 years)
• Public relations
Certifications and Licenses
ServSafe
CPR Certification
Certified Coding Specialist
Driver's License
Certified Professional Coder
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