Call Center Patient Services
Resume:
Candace Harris
Indianapolis, IN *****
***************@*****.***
Professional Summary
Hard-working Organizational Leadership major (3.0 GPA), with 20+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, contract compliance, and customer communications skills to successfully fill your postion at your company. Frequently praised as detail- oriented by my peers, I can be relied upon to help your company achieve its goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Dietary Director
HHS (contract)-Indianapolis, IN
Present
1. Train and schedule employees for Dietary and EVS 2. Place orders for food and paper supplies
3. Care plans
4. Oversee 60 employees
5. Hold huddles and meetings
6. Cook when needed
Patient Services Director
Touchpoint Compass Group(contract)-Indianapolis, IN December 2023 to August 2024
Over see 260 employees
Visit patients to make sure meals are ok.
Assist with tray line, catering, call center and cafeteria District Dietary Director
VIvera Senior Living of Columbus(contract)-Columbus, IN June 2023 to December 2023
• oversee three assisted-living‘s
• Check daily budget and monthly budget
• Oversee 80 employees
Culinary Director
Southpoint (contract)-Indianapolis, IN
January 2023 to December 2023
Orders, oversee 21 people, cook, and maintain monthly budget, Dietary Director
Ashton Creek Health and Rehabilitation-Fort Wayne, IN December 2019 to January 2023
Oversee 21 people. Currently working on my CDM
Warehouse Clerk
XPO Logistics-Fort Wayne, IN
July 2018 to April 2020
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Prepare invoices, shipping documents, and contracts.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Receive and respond to customer complaints.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Direct specified departments or units to prepare and ship orders to designated locations.
• Check inventory records to determine availability of requested merchandise.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
• File copies of orders received, or post orders on records. Industial Worker
Faurecia-Fort Wayne, IN
April 2018 to December 2019
• Receive and count stock items, and record data manually or using computer.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
• Keep records on the use and/or damage of stock or stock handling equipment.
• Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
• Dispose of damaged or defective items, or return them to vendors.
• Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
• Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
• Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested.
Outreach Specialist
Marion County Dept. of Health-Indianapolis, IN
June 2016 to July 2018
• Respond to requests for information from the media or designate an appropriate spokesperson or information source.
• Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.
• Plan or direct development or communication of informational programs to maintain favorable public or stockholder perceptions of an organization's accomplishments or agenda.
• Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
• Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports.
• Coach client representatives in effective communication with the public or with employees.
• Confer with production or support personnel to produce or coordinate production of advertisements or promotions.
• Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.
• Purchase advertising space or time as required to promote client's product or agenda.
• Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.
Unit Manager
Marion County Jail II-Indianapolis, IN
June 2012 to March 2016
• Take, receive, or check periodic inmate counts.
• Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
• Respond to emergencies, such as escapes.
• Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
• Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
• Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
• Supervise or perform searches of inmates or their quarters to locate contraband items.
• Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
• Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
• Instruct employees or provide on-the-job training.
• Conduct roll calls of correctional officers.
• Supervise activities such as searches, shakedowns, riot control, or institutional tours.
• Carry injured offenders or employees to safety and provide emergency first aid when necessary.
• Supervise or provide security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations.
• Develop work or security procedures.
• Set up employee work schedules.
• Resolve problems between inmates.
Food Service Retail Supervisor
IU Health-Indianapolis, IN
June 2008 to April 2012
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
Education
High school diploma
ELMHURST HIGH SCHOOL - Fort Wayne, IN
August 1994 to May 1998
Skills
• Management
• Outreach (2 years) 20 years in customer service Outlook, Excel, Word. IRAS, CANI and ANTS
• Succession planning
• Food Service
• Food service management
• Conflict management
• Microsoft Office
• Property management
• Call center management (3 years)
• Computer skills
• Hospital experience
• Research
• Cost control
• Leadership
• Conflict Management
• Restaurant experience
• Security
• Financial concepts
• Employment & labor law
• Fine dining experience
• Training & development
• Supervising experience
• Case management (5 years)
• Restaurant management
• Organizational skills
• Customer service
• Heavy lifting
• Cooking
• Production planning
• Excel
• Communication skills
• Typing
• Food industry
• Windows
Certifications and Licenses
Driver's License
ServSafe
Food Handler Certification
Certified Dietary Manager
Contact this candidate