Office Manager Customer Service

Tracy Galloway

Mills River, NC *****

**************@*****.***

+1-828-***-****

Professional Summary

Resourceful Office Manager with 15+ years of experience in HR, accounting, and office management. Proficient in accounting software, Microsoft Office, QuickBooks Desktop and Online. Proven ability to manage office staff, scheduling, and financial reports. Skilled in customer service, payroll, and benefits administration.

Authorized to work in the US for any employer

Work Experience

Office Manager

DLV Roofing Systems, Inc.-Mills River, NC

February 2019 to February 2025

HR Manager conducting onboarding, off boarding, payroll and benefit administration for approximately 75 W-2 employees, across 5 branches in NC, SC, and TX. In the local Asheville branch I manage office staff and scheduling, Accounts Receivables, Accounts Payables, bank and credit card reconciliations, file quarterly and annual state and federal financial reports and payments. Provide daily financial reports to owners and other management. Coordinated implementation of online customer service program and online pay check program.

Office Manager

Mastery Systems-Brevard, NC

March 2017 to December 2018

Created and implemented customer records, vendor records, employee records, provided financial reports to owner, assisted with weekend retreats.

Office Manager

Asheville Fence-Fletcher, NC

March 2006 to September 2008

Handled Accounts Receivables, bank and credit card reconciliations, customer service rep. Human Resources Manager

Haverty's Furniture-Asheville, NC

January 1999 to September 2007

Started as an entry level cashier, promoted to Office Manager, then Operations Manager/Assistant Delivery Manager, then HR Manager. Haverty's is a large corporate furniture chain. I experienced all positions except for sales.

Skills

• Accounting software

• Journal Entries

• Microsoft Outlook

• Tax Experience

• 10 key typing

• Administrative experience

• Office experience

• Management

• GAAP

• Office Management

• Phone etiquette

• Microsoft Excel

• Workers' Compensation

• Supervising experience

• Bookkeeping

• Organizational skills

• General Ledger Reconciliation

• Microsoft Word

• Human Resources

• Customer service

• Accounting

• Computer skills

• Payroll

• Accounts Receivable

• Accounts Payable

• General Ledger Accounting

• Data entry

• ERP systems

• English

• Time management

• SAP

• Microsoft Office

• Bank Reconciliation

• QuickBooks

• Account Reconciliation

Certifications and Licenses

Driver's License

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