Customer Service Representative

Khamyamarie Brown

**** ******** ****, *******, ** 30094

+1-770-***-**** ************@*****.***

Professional Summary

Customer Service Professional with 5+ years of experience in call centers and technical service environments. Skilled in troubleshooting, account support, and installation processes, including game systems. Strong communication and critical thinking abilities with a track record of improving customer satisfaction and streamlining service operations. Seeking to contribute my expertise to a customer-focused organization.

Professional Experience

Customer Service Representative / Game Installer

Intralot, Atlanta, GA — Feb 2025 – Jun 2025

●• Provided phone-based support and technical assistance to clients across gaming platforms.

●• Installed and configured gaming systems at client locations, ensuring system integrity and compliance.

●• Managed installment commissions, performed decommissions, and led full-site decommissioning projects.

●• Maintained accurate records and supported smooth client transitions and installations.

Customer Support Specialist

BDI Inc, College Park, GA — Sep 2023 – Present

●• Assisted customers with account management and health-related product orders.

●• Verified prescription validity and handled incontinence supply updates.

●• Placed and adjusted item holds per customer requests and health concerns.

Customer Service Representative

Hexaware Technologies, Dunwoody, GA — Jun 2021 – Jul 2022

●• Responded to inbound calls and assisted customers with Omnipod medical devices.

●• Troubleshot technical issues with meters, provided empathetic support, and streamlined call handling.

●• Developed resolution strategies to improve device performance and customer experience.

Customer Service Representative

Chime Solutions, Riverdale, GA — Aug 2020 – Jan 2021

●• Managed enrollment inquiries during open enrollment season.

●• Verified applications and improved accuracy in benefit processing.

●• Delivered excellent service, increasing client satisfaction.

Support Associate

PCI (Not the Big Company) — Dates not specified

●• Conducted inbound and outbound calling for customer and sales support.

●• Performed data entry and inside sales duties.

Shift Lead

Popeye’s Restaurants — Dates not specified

●• Managed scheduling, inventory counting, and store operations.

●• Performed store-to-store travel, troubleshooting, and call center support.

Education

High School Diploma

Mays High School, Atlanta, GA — Apr 2019 – May 2020

Skills

●• Customer Service (Expert)

●• Troubleshooting (Experienced)

●• Critical Thinking (Expert)

●• Communication (Versatile)

●• Data Entry (Expert)

●• Call Center Operations

●• Game System Installation

●• Management & Leadership

●• Typing & Computer Skills

●• Writing (Skillful)

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