Call Center Customer Service

SHERI WETZEL-RAMOS

Call center representative

County, US

*************@*****.***

912-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant to lead attorney

Romanelli Law Firn - Savannah, GA

November 2012 to December 2019

Reported to Atty, did all client inbound and out bound calls, set appointment, time management, clerical, multi line phone

system, data entry, client customer service, communication skills, phone etiquette

Call center supervisor, office manager, receipt

Convergys

April 2004 to September 2012

Call center inbound and outbound handled escalated calls, supervised a team of 14, first call resolution, 100 attendance,

professional, office, productive, and punctual, customer service, medical knowledge

EDUCATION

Associate

SKILLS

• Contracts

• Family Law

• Filing

• Legal Research

• Time management

• Organizational skills

• Production

• Team driven

• Punctual

• Contracts

• Filing

• Team Management

• Team Building

• Teaching

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/share_to_profile/

4fca28874917c66fd2cab4d2a971707aeed53dc074545cb7

Customer Service Skills — Proficient

September 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: https://share.indeedassessments.com/share_to_profile/

b162c5aed15d760cbaf86ecdc2e873d8eed53dc074545cb7

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/share_to_profile/e803868784a5709cbb66ad29471e1323

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity.

Full results: https://share.indeedassessments.com/share_assignment/r087c5p5fbxwsgun

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in

any professional field.

Contact this candidate