Project Manager Support Specialist

Marc K. Sperry

Clinton Township, MI ***** 248-***-****

****.*.******@*****.***

IT SUPPORT SPECIALIST

Innovative IT Professional offering expertise in overseeing, maintaining, and upgrading computer hardware and software systems. Strategic business partner, clear communicator, and dynamic project manager known for researching, diagnosing, troubleshooting, and resolving technical issues to support the systems’ users quickly and efficiently. Collaborative team leader with demonstrated success in combining business and technical skills to drive impactful analytics and implementations to support enterprise initiatives.

CORE COMPETENCIES

End Point Automation Software Installations Installation Upgrades Testing Desktop Migrations Multi-Platform Environments Desktop Deployment Research Security Risk Mitigation Network Printing SOPs Documentation Project Plans

TECHNICAL PROFICIENCIES

Software: Microsoft Azure, Microsoft Intune, Microsoft O365 tenant, Microsoft SCCM, Hyper-V, VMWare ESX, VMWare Workstation, Flexera, InstallShield, PowerShell, PSADT v4, Microfocus ZenWorks, Novell Server, Windows 2008 Server, Windows 10, 7, XP, NT Workstation and Server, Terminal Services, API Payroll Systems, QuickBooks, Sophos endpoint agent, SQL, Pervasive SQL 2000i, Arcserve, Seagate backup Exec, Markvision, HP Jet Admin, MS Office Professional, Group Wise, McAfee, Reflections, VTAM, IBM 3270, Attachmate, Visual Basic, Adobe Acrobat, Myriad, Track View, DB2 Client Application

Hardware: HP Prolient servers, Dell 4300 servers, PC and related hardware, CD writers, scanners, Ink Jet and LaserJet printers, 3COM hubs, Bay 10 / 100 switches, Lantronix, HP Jet Direct, Fujitsu document scanners

EXPERIENCE

Blue Chip Talent Inc., Bloomfield Hills, MI February 2025 – May 2025 MECM Engineer

On contract to Integra Partners to accelerate the company’s endpoint migration to Windows 11 for over 400 remote users in an Azure Tennant

Utilize Microsoft Sysprep to build a standard base image for Windows 11 pro.

Coordinate with the hardware vendor to apply image for new purchases and upload the hardware hash to company’s Intune environment for Autopilot enrollment.

Establish processes for Application installation and management within Intune.

Design a Hyper-V virtual machine environment to develop and test application installations.

Configure Application Deployment Toolkit to create Intune application install packages.

Develop and distribute process documentation to in-house support staff. Marc K. Sperry 248-***-**** Page Two

Coretek Inc., Farmington Hills, MI December 2023 – October 2024 Senior Software Engineer

On contract for multiple clients to remotely develop and deploy automated software installations on client Intune and on-premises SCCM.

Worked with local IT to coordinate application requirements for user endpoints.

Track and report packaging progress of requested applications.

Developed and tested application installs using VMWare Workstation to determine the most efficient process to automate the installation utilizing PowerShell, InstallShield, and XML based script

Develop training materials and assist with onboarding project resources worldwide. C-Net Systems, Shelby Township, MI September 2023 – December 2023 Service Support Engineer

Support company’s managed service clients Azure, O365 tenant for new and existing users.

Provide software updates and patch deployments via Sophos.

Configured new devices to client’s Azure tenant.

Resolved client issues and track resolutions.

Coordinate with Account manager or field technician for project deployments and upgrades.

Validate client environment documentation.

After hours support rotation.

Trinity Health System Office, Livonia, MI January 2015 – July 2020 Software Distribution Packaging Analyst

Worked remotely to develop and deploy automated software installations to over one hundred thousand managed workstations across the national network using both Novell Zenworks for Desktops and Microsoft SCCM.

Focused on client requests for new software deployments and upgraded existing application installations.

Worked with local IT to coordinate client needs.

Developed and tested application installs using VMWare Workstation to determine the most efficient process to automate the installation, whether using the vendor install silently, creating an MSI using Admin Studio by Flexera, or developing installation scripts as required.

Developed the testing environments and processes used by team members today.

Provided as a resource for application installations for large system projects.

Assisted other healthcare systems that were acquired by Trinity to migrate their desktop infrastructure into the Trinity Health domain.

Served in rotation with team members as second-level support after business hours.

Assisted in other support roles as needed.

Marc K. Sperry 248-***-**** Page Three

St. Joseph Mercy Oakland, Pontiac, MI March 2000 – January 2015 Senior Desktop and Network Systems Specialist – Trinity Information Systems

Supported the hospital’s LAN environment consisting of over 30 servers and 2500 client nodes in a multi-platform environment.

Completed application repackaging for desktop deployment via Admin Studio, Novell ZCM, and ZenWorks, Develop VMware Workstation images for application development, and research user issues.

Implemented Novell and Windows servers in physical and virtual environments.

Utilized VBScript, ZCM, and Zenworks for desktops to deliver workstation images, policies, and applications.

Serviced and supported several critical systems that include but are not limited to Electronic Medical Records, Payroll systems, Omni, Pathways, Patient Link Up Enterprise (PLUE), and Electronic Medical Record.

Supported multiple applications including Outlook, GroupWise, SQL Server, Office Professional, and many other proprietary applications.

Administrated and investigated issues with Active Directory Group Policies.

Provided on-call support after hours.

Implemented network printing via Netware NDPS Manager and IPrint.

Managed projects implementing new systems as required.

Developed technical standards and documentation.

Served as an escalation support to client needs, and work with outside vendors to find solutions to client issues.

Maintained current project plans as set by Trinity and Hospital needs.

Developed and tested new technologies as required. ADDITIONAL RELEVANT EXPERIENCE

CDI Professional Services, Troy, MI

NT 4.0 Administrator

Integration Systems Technician lvl2

Knight Industries, Auburn Hills, MI

Network Systems Administrator

I.S.P. Consulting, Clinton Twp., MI

Micro Systems Analyst

D.P.M. Consulting, Troy, MI

System Integration Analyst

NetWare Security Administrator

Image Tech Corp., Troy, MI

Lead Technical Support Specialist

Resources Solutions Group, Southfield, MI

Computer Consultant

RGIS Inventory Specialists, Rochester, MI

PC Technical Support Specialist Level 2

Marc K. Sperry 248-***-**** Page Four

PROFESSIONAL DEVELOPMENT

Azure Fundamentals, Microsoft Online. Current study.

SCCM Application development, Microsoft, Novi, MI, September 2015

Advanced AD Group Policies Administration, Microsoft, Southfield, MI, February 2012

App-V setup, development and troubleshooting, Microsoft, Grand Rapids, MI, November 2010

2008 AD Group Policies Administration, Microsoft, Southfield, MI, 2010

8004 Novell ZCM 10 configuration, New Horizons Learning Center, Livonia, MI, April 2010

6424 Fundamentals of Microsoft Server 2008 Active Directory, New Horizons Learning Center, Livonia, MI, December 2009

1-week on-site focused training of Admin Studio 9.0, Accresso Training, Livonia, MI, June 2008

1-week class, Microsoft Visual Basic Scripting, New Horizons Learning Center Livonia, MI, June 2007

1-week class, ZenWorks for Desktops 6.0, New Horizons Learning Center, Troy, MI, February 2007

1-week class, Novell Advance Server 6.5, New Horizons Learning Center, Troy, MI, July 2006

1-week class, ZenWorks for Desktops 4.0, New Horizons Learning Center, Troy, MI, September 2003

Novell, Southfield, MI, March 2001, Extensive training of Zenworks for desktops 3.2

Microsoft NT4.0 Server Core technologies.1 of 6 core classes for MCSE, New Horizons Learning Center, Livonia, MI, October 1999

CERTIFICATIONS

1-week training, Vsphere 4.1 to take VCP exam (VCP Number 75054), VMWare, Livonia, MI, 2010

Novel NetWare 4.1 Administration, New Horizons Learning Center, Livonia, MI, December 1995 - April 1996, Certified CNA August 1996

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