Customer Service Support
Resume:
Tysha Morgan
Missouri City, Texas 77489
Experience
Alorica, Inc. - Remote Location, Missouri City, Texas
Customer Service Agent
September 2022 - May 30, 2025
Delivered inbound customer support f o r high-profile clients including Verizon(telecommunications), TurboTax (financial software), and College Board (educational services) while adapting to the unique policies, tools, and compliance standards of each brand. Responsibilities included adaptability, multitasking, and the ability t o handle sensitive customer interactions under pressure and maintain customer satisfaction. Also participated in ongoing training to stay current on product updates, policy changes, and communication best practices.
Gulf Coast Commercial Lending, LLC - Houston, Texas
Administrative A s s i s t a n t
March 2020 - August 2022
Responsibilities included answering and routing incoming calls and emails. Greeting clients and other visitors. Maintain office supplies and equipment. Data entry, preparing reports, memos, letters, and other documents. Maintain electric and physical loan files per compliance standards. Ensure proper documentation is collected for audits. Assist with invoice tracking or billing coordination.
Southwest Schools/Archway Academy - Houston, Texas
AP Instructor/Testing Administrator & Proctor
J u n e 2 0 1 2 - March 2 0 2 0
Taught high school students in courses designed to be equivalent to college-level classes; while preparing students for the AP Exam. Incorporate critical thinking, analysis, and problem-solving skills. Responsibilities included following state and national testing program policies and procedures, handling of sensitive materials, monitoring and assisting testing staff and test takers.
Education
Purdue Global University - Bachelor of Science in Communication
J u n e 2 0 1 8
Purdue Global University - Master of Business Administration
M a r c h 2 0 2 1
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