Data Entry Customer Service
Resume:
AMY
WALL
**********@*****.***
Newhall, WV 24866
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KEY SKILLS
Customer follow-up & Client assessment
Revenue growth techniques
Asset protection expertise
Client account management & Client retention
Insurance sales strategy, Quotes & Sales
Regulatory compliance & Information Security
Administrative support & System implementation
Scheduling & Time Management
Escalation management
Technical troubleshooting
Quality assurance & Sales closing
Data Entry & Database search and data entry skills
Market research data entry
10-key data entry
MLS data entry and maintenance
System design and deployment
Application installations
Technical issue analysis
Troubleshooting and Diagnostics
Software development & Technical documentation
EDUCATION & CERTIFICATIONS
Colorado Technical University
Colorado Springs, CO • 06/2027
Bachelor of Science: Computer And Information Sciences
Bluefield High School
Bluefield • 05/2019
High School Diploma
Certification in Graphic Design & Auto Mechanics
CERTIFICATIONS
Health & Life License - Resident & Non-Resident
MCAS - Microsoft Certified Application Specialist
Certified in Customer Service & Hospitslity
PROFESSIONAL SUMMARY
Results-driven insurance representative with a strong track record of client management and promoting insurance plans. Skilled at efficiently handling multiple responsibilities simultaneously, showcasing exceptional time management abilities. Possessing over 10 years of experience in customer service and hospitality, along with a certification. Excel in team building, leadership, and motivating others. Known for analytical problem-solving skills, adept at fostering excellent customer relations and building strong relationships. Proficient in making independent decisions that positively impact company success. Dedicated to enhancing employee engagement and performance through training and morale-building initiatives.
PROFESSIONAL EXPERIENCE
TZ Insurance Solutions LLC - Insurance Agent & Underwriter
08/2024 - 03/2025
Provided expert guidance to clients regarding life & health insurance options, ensuring full compliance and integrity in sales.
Managed high call volumes, assisting customers with complex inquiries and policy selections.
Family Dollar - Assistant Store Manager
Northfork, VA • 01/2024 - 08/2024
Oversaw daily operations, trained employees, and resolved customer concerns to ensure seamless service.
Implemented store merchandising techniques to enhance the shopping experience for a diverse clientele.
Home Organizer/ Housekeeping/ Babysitting
09/2024 - 06/2024
Executed efficient cleaning and sorting of homes, buildings, units, and other spaces utilizing diverse organizational systems.
Orchestrated project plans to ensure thorough and effective execution, significantly enhancing overall satisfaction.
Nurtured children's health and well-being while designing engaging educational activities.
Hillbilly Market - Gas Station Attendant & Cashier
War, WV • 11/2020 - 02/2021
Delivered top-tier customer service in a fast-paced retail environment.
Maintained store organization and ensured compliance with age-restricted sales.
Beach Mold & Tool Inc. - Press Operator & Production Reporter
New Albany, IN • 11/2016 - 03/2017
Reviewed job orders and adjusted press settings as necessary to achieve and surpass production goals.
Performed proactive maintenance tasks and diagnosed equipment issues to minimize downtime.
Maintained strict quality control and meticulously packaged products according to specifications.
Walmart - Wal-Mart Associate
New Albany, IN • 06/2013 - 11/2016
Ensured cleanliness of shelves and upheld strict temperature control in designated areas.
Assisted customers while fostering a collaborative and team-focused workplace environment.
DISH Network - Customer Support & Sales Representative
Bluewell, WV • 09/2012 - 05/2013
Assisted customers with technical support & troubleshooting, improving brand reputation.
Upsold promotions to enhance customer satisfaction while boosting company revenue.
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