Front Desk Administrative Support
Resume:
REFERENCE
CONTACT
***********@*****.***
Harare
Clean Class 4 Driver’s License
SKILLS
LANGUAGES
consultancy@frankcaresolutions
Yeukai Mverechena
Phone:
Email :
Frank Care Solutions Ltd
Office Administration
Effective Communication
Teamwork
Time Management
Interpersonal
Critical Thinking
Data Capturing
Business Operations Support
Attention to detail
Adaptability
SharePoint Site Management
Microsoft Word, Excel,
PowerPoint, and Outlook
English (Fluent)
Shona (Native)
I am a committed, hardworking
and reliable Compliance officer
with over 5 years experience and a
positive attitude towards
challenges and opportunities. I am
flexible enough to adapt to a fast
paced environment, work under
pressure and I believe in tailor
making services to meet the needs
of both internal and external
clients.
Farirai Laura Kuzonyei
WORK EXPERIENCE
Frank Care Solutions Ltd
Administrator
Maintaining and managing SharePoint team sites across departments, including libraries, lists, navigation links, and permissions to streamline document access and collaboration.
Extracting, analysing, and summarising data from care plans, mental capacity assessments, and best interest decisions to support compliance and high-quality care delivery.
Designing and delivering beginner-level SharePoint training materials and lesson plans, helping team members confidently adopt and use internal systems. Taking and logging incoming client calls, staff tasks, and appointments with accuracy and professionalism.
Support business development initiatives, including proposal drafting and planning for a dialysis centre with integrated space for specialist leasing. Draft internal communications, emails, ticket summaries, and structured documents with a strong focus on clarity, consistency, and confidentiality. Ensure all care-related data is recorded with precision and in full compliance with regulatory standards.
April 2025- Present
Key Achievements
Successfully developed and launched multi-department SharePoint sites that improved operational efficiency and user experience. Created a complete SharePoint beginner training course, reducing onboarding time and increasing digital confidence among staff.
Played a key role in preparing documentation and research for a new healthcare expansion project in Harare, Zimbabwe.
Recognised for consistently accurate extraction and reporting of care documentation, supporting inspection readiness and service quality. Built internal documentation systems that improved collaboration between management, care teams, and external stakeholders. EDUCATION
Bachelor of Business Studies Honours Degree in
Business Management
2015-2019
University of Zimbabwe
Class 2.1
Zimbabwe Anti-Corruption Commission
Systems Review and Compliance Officer
Conducting Systems Review and Compliance Checks to assess existing policies, procedures, operating systems among other things in order to plug any loopholes for corruption in both Private and Public.
Recommending an appropriate remedial action by coming up with a custom made Implementation Matrix to minimize corruption.
Examining the effectiveness of practices, systems and procurement procedures of public and private sector institutions with a view to eliminate corruption. Identifying and evaluating corporate governance issues in public and private sector organizations with a view to enhance accountability, transparency and integrity. Monitoring the levels of Compliance in public and private institutions with regards to legislations, regulations, policies and corporate governance code. Advise and recommend on best practices in the administration and management of all public and private sector activities.
Training organizations on the importance of having integrity and control systems. Investigating corporate governance issues and recommending preventive measures. September 2023-July 2024
Zimbabwe Anti-Corruption Sept 2020-Sept 2023
Commission
Receptionist
Received visitors, managed the front desk, and coordinated appointments to support daily office operations.
Monitored and updated the office directory and call logs to ensure effective internal communication. Managed the switchboard and handled high-volume incoming and outgoing calls with professionalism. Responded to general public inquiries and complaints in a calm and courteous manner. Logged walk-in corruption complaints and forwarded reports to relevant departments for investigation. Performed data entry, updates, and formatting tasks to support internal reporting and records accuracy. Provided general administrative support as assigned by senior staff. Microhub Financial Services
Customer Services Intern
Delivered tailored customer service by engaging with clients from diverse backgrounds and recommending financial products aligned to their needs. Conducted educational PowerPoint presentations for small business owners, promoting financial literacy and responsible borrowing.
Captured, updated, and formatted customer data in spreadsheets for reporting and analysis. Analysed customer feedback to identify areas of improvement and service strengths. Maintained and updated client files, ensuring accuracy and confidentiality of financial information. Responded to customer complaints and service queries with professionalism and empathy. July 2017-July 2018
Key Achievements
Managed over 100+ incoming reports and public complaints, ensuring they were logged and directed correctly with no backlogs.
Maintained an up-to-date office directory that improved internal coordination between departments. Provided a professional front-desk presence that helped streamline the reception process and reduced wait times for visitors.
Recognised for accuracy and timeliness in call logging and data updates across multiple administrative systems.
Actively supported administrative processes during peak periods without supervision, demonstrating reliability and initiative.
Key Achievements
Delivered over 10 financial literacy presentations to small business owners, increasing client engagement and loan uptake.
Played a key role in reducing loan processing time by streamlining client profile reviews and improving data accuracy.
Maintained 100% accuracy in updating and managing customer files over the internship period. Identified trends in customer feedback that led to the redesign of onboarding scripts and improved customer satisfaction.
Consistently praised by supervisors for professionalism in handling sensitive financial inquiries and customer concerns.
Key Achievements
Contributed to the successful completion of governance audits for several public institutions, identifying critical gaps and proposing actionable reforms.
Developed implementation matrices that were adopted by at least 3 institutions to guide compliance improvement efforts.
Commended by supervisors for precise analysis and well-structured reports that informed executive decision-making.
Played a role in drafting compliance improvement strategies that aligned with Zimbabwe's corporate governance code.
Facilitated ethics training workshops that strengthened awareness of transparency and accountability across departments.
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