Customer Service Business Development
Resume:
As the Administrative Manager I’m responsible for overseeing the daily administrative operations of the organization. This role involves managing office activities, ensuring efficient processes, supporting staff, and maintaining a productive work environment. I plays a crucial and vital role in streamlining operations, facilitating communication, and supporting various departments to achieving the overall organizational goals.
SKILL SET
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Operations
Administration
Warehousing
Office Management
Sales and Marketing
•Business Administration
•Human Resource Management
•Supervision & Team Support
•Communications
•Business Development
•Stock Management
•Documentation & Performance
•Risk Assessment
•Microsoft Office Tool Suite
•Customer Service
EDUCATION & CERTIFICATION
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Joint Professional Training Support Int’l (JPTS) MSc. Human Resources Management (2022)
Niger Delta University Bayelsa Nigeria: B.sc – Business Administration (Honors – Marketing Major): 2010
National Youth Service Corps NYSC: Certificate of National Service – Discharge Certificate: 2012
Joint Professional Training Support Int’l - South American University: MSC HRM (2022)
AI for Productivity and Profit Training – Certificate for Participation (2024)
Certificate of Participation - IMUN Online Conference: 2021
Certificate of Accomplishment - T.S.A 21 Back Office Refresher Course: 2017
Certificate of Accomplishment - T.S.A 21 Back Office: 2016 Certificate of Participation - Career Pathfinders: 2007
CAREER EXPERIENCES
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ELIZADE NIGERIA LIMITED: Administrative Officer (Branch Manager): 2014 – Present
GOD IS GOOD MOTORS: Safety – Customer Care Monitoring Unit: 2012 - 2013
STUDENTS IN FREE ENTERPRISES SIFE: Admin Officer – Volunteer Staff: 2012
OTHER POSITIONS HELD
•INEC Nigeria – Ebonyi Nigeria: Presiding Officer (Adhoc Staff) – Onitsha LGA: 2011
•Students in Free Enterprise (SIFE NDU): Project Manager (SIFE Niger Delta University): 2007 - 2010
•S.S Mary and Ann School Orelope-Lagos: Educator: 2006
ACHIEVEMENTS AND CORE OPERATIONS AT ELIZADE NIGERIA LIMITED
Job Roles and Descriptions as Administrative Manager
Office Management:
Oversee day-to-day office operations and ensure that administrative functions run smoothly.
Manage office supplies inventory and place orders when necessary.
Ensure the office environment is clean, organized, and conducive to work.
Supervise maintenance of office equipment and coordinate repairs as needed.
Staff Supervision and Support:
Recruit, train, and supervise administrative staff, ensuring they understand their roles and responsibilities.
Conduct performance evaluations and provide constructive feedback to staff.
Develop and implement training programs to enhance staff skills and efficiency.
Foster a positive work environment and promote teamwork and collaboration among staff.
Budgeting and Financial Management:
Monitor expenses and optimize resource allocation to reduce costs.
Authorize expenditures and ensure compliance with financial policies and procedures.
Communicate policies to staff and ensure adherence.
Implement and monitor office systems to improve workflow and productivity.
Communication and Coordination:
Serve as a liaison between management and staff, facilitating effective communication.
Coordinate meetings, conferences, and events, including scheduling, logistics, and preparation of materials.
Handle internal and external correspondence, ensuring timely and accurate communication.
Records Management:
Oversee the maintenance and organization of office records, both electronic and physical.
Ensure data security and confidentiality of sensitive information.
Implement and manage document retention policies and procedures.
Facility Management:
Oversee the management of office facilities, including space planning, leasing, and maintenance.
Ensure compliance with health and safety regulations.
Coordinate with vendors and service providers for facility-related needs.
Technology Management:
Oversee the implementation and maintenance of office technology and software systems.
Ensure that staff are equipped with the necessary tools and resources to perform their duties.
Coordinate with IT support for troubleshooting and technical assistance.
Strategic Planning and Execution:
Participate in strategic planning sessions and contribute to the development of organizational goals.
Implement administrative initiatives that align with the company’s strategic objectives.
Monitor and report on the progress of administrative projects and initiatives.
Customer Service:
Ensure that the administrative team provides excellent customer service to internal and external stakeholders.
Address and resolve customer complaints and issues promptly and effectively.
ACHIEVEMENTS AND CORE OPERATIONS AT GOD IS GOOD MOTORS
•Addressed customers at the park and on the highway as regards the company’s concern for customer safety and satisfaction, i.e. getting value for their money.
•Educated customers on the company’s policy on speed limits for the safety purposes.
•Attended issues that may arise on the highway as it concerns Government agencies.
•Timely response to calls from bus captains/customers in case of vehicle developing issues on the highway by firstly addressing and apologizing to passengers on the inconvenience(s) caused by the delay, then fixing the vehicle as quickly as possible.
•Trans loading/calling for another bus in time of major repairs that may take longer time to fix.
•Sent messages and calls to customers to appreciate/apologize where need be, for there constant patronage.
•Attended to every other duty that may be assigned to me outside my job description.
ACHIEVEMENTS AND CORE OPERATIONS AT STUDENTS IN FREE ENTERPRISE
•Developed project topics for various school teams to work on.
•Carried all school team leaders and project managers along on the projects on ground as well as recent development that is helpful to them.
•Brainstorm on how to resolve challenges facing individual school teams.
•Organized periodic meetings and brainstorming sessions on way forward on how to improve on their project work and results positively.
OTHER ACHIEVEMENTS AND CORE OPERATIONS
•Additional skills in Human Resource, Conflict Resolution, Health and Safety, Marketing and Sales. In some years’ time, I intend to broaden my horizon in all these fields to making me more holistic, smart and versatile in my career so as to be the best, value driven and oriented.
•Dedicated to duties, Fast learner and detailed to instruction(s), Teachable and great team player
•Goal/Value driven and smart achiever, Bold and entrepreneurial attributes, Self-motivated
•Good communication and analytical skills
•Objective and logical in reasoning and treating of issues
•Intra and Inter relationship ability
•Multi-Tasky and ability to work with little or no supervision
•Cool headed and detailed to instruction and information
•Vast in computer literacy
•Customer service management, complaint handling and resolution skill
•Resourceful, organized and God fearing.
AWARDS AND RECOGNITION
• Leadership Award of Excellence
BIO-DATA
Sex: Male
Nationality: Nigerian
Religion:: Christian
State of Origin: Delta
Date of Birth: 03/03/1986
Status: Married
Address: 32, Providence Street, Area C, Phase 4, Nyanya, Abuja FCT
Health Status: Fit
Language Proficiency: English, Native Language
REFERENCE:
Mrs. Priscilla Ogunu Mr. Joseph Adaghe
The Councilor/Coach Snr. Mgr. Fin/Acct
080******** Elizade Nigeria Ltd.
Pastor Amos Oboma
Redeemed Christian Church of God
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