Customer Service Delivery
Resume:
LYNDA
CURTIS
Customer Support Representative
DETAILS
ADDRESS
Charlotte
United States
PHONE
*************@*******.***
SKILLS
Microsoft PowerPoint
Ability to Multitask
Adaptability
Microsoft Excel
Leadership
Communication Skills
Communication
Customer Service
Microsoft Office
PROFILE
Dynamic customer service professional with 14 years of experience delivering exceptional support and enhancing client satisfaction across various industries. Proven expertise in leading teams, managing operations, and implementing best practices to streamline service delivery. Adept at diagnosing technical issues and providing effective solutions, ensuring a seamless customer experience. Recognised for strong communication skills and the ability to adapt to evolving challenges, fostering collaboration and continuous improvement within teams. Committed to driving excellence in every interaction, contributing to overall business success.
EMPLOYMENT HISTORY
Drive Thru /Shift Leader, Burger King East Orange
Jun 2011 — Sep 2016
• Led team to achieve great service to customers
• Managed daily operations, ensuring efficient service delivery during peak hours.
• Trained new staff on customer service protocols and operational procedures.
• Handled customer inquiries and resolved issues promptly.
• Implemented best practices to improve service speed and quality. Production Team Lead, Revolution Foods Edison
Sep 2016 — Oct 2019
• Led production teams to ensure timely delivery of meal services, enhancing operational efficiency.
• Implemented quality control measures, resulting in a 15% decrease in food waste.
• Trained and developed team members to improve service quality and product knowledge.
• Collaborated with cross-functional teams to address customer feedback and enhance satisfaction.
• Analyzed production metrics to identify areas for process improvement.
• Process food items in correct packaging.
• Inspect quality of packaging of crew members.
Customer Service Rep/ Remote, IQor Charlotte
Oct 2019 — Jul 2022
• Provided exceptional customer service support through various channels including phone, email, and chat.
• Resolved inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Collaborated with team members to improve processes and enhance service delivery.
• Monitored customer interactions for quality assurance and training purposes.
• Maintained accurate records of customer interactions and transactions.
Technical Support Specialist, Velocitor
Solutions
Charlotte
Jul 2022 — Jun 2025
• Communicate with clients to diagnose technical issues
• Provide step-by-step instructions to fix technological issues
• Provide backup solutions whenever necessary
• Provide training sessions for new hardware or software products
• Access instruction manuals to help users utilize their software or hardware properly
• Keep detailed logs of client problems, solutions, and customer satisfaction
• Provide instructions in simple terms
• Work together with other Technical Support Specialists to find solutions to more complex issues.
EDUCATION
High School Diploma, West Orange High
School
Sep 2009 — Jun 2013
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