Claims Adjuster Property

QUANETIA CRAFT

Senior Claims Adjuster June ****- Jan 2015

WORK

EXPERIENCE

Claims Adjuster – Property Damage Specialist Jan 2015- Sept 2018 Sedgwick Claims Management Services

Managed and adjusted thousands of property claims, ensuring accurate valuation and fair settlement.

Collaborated with policyholders, contractors, and legal teams to facilitate swift claims resolution.

Identified potential fraud and discrepancies, reducing fraudulent payouts by 12%.

Trained new adjusters on industry best practices, enhancing team efficiency.

Handled complex commercial and residential claims with an average claim value of $1,000,000.

Negotiated settlements that increased client recovery by an average of 15%, while maintaining compliance standards.

Led training workshops for junior adjusters, elevating team performance and industry knowledge.

Independent Property Claims Consultant Oct 2018 - Present Self-Employed

Provide expert consultancy services to clients and legal professionals on complex property insurance claims. Negotiate and settle claims efficiently, minimizing costs while maximizing client satisfaction.

Conduct detailed claims analyses, policy reviews, and risk assessments.

Manage a portfolio of high-value claims, ensuring compliance with industry standards and regulations.

Charge premium hourly rates ($300/hour), demonstrating value through effective claim resolutions and strategic advice. Managed a portfolio of high-value property claims up to $500,000, achieving resolution within an average of 30 days.

- Negotiated settlements resulting in a 15% higher payout than initial estimates, saving clients over $1 million annually.

- Developed expert claims strategies that increased client satisfaction scores by 20%.

SUMMARY

Seasoned Property Claims Consultant with over 10 years of specialized experience in adjusting and managing complex insurance claims for top-tier insurers including State Farm, Allstate, and Progressive. Demonstrated ability to negotiate settlements up to $500,000, consistently exceeding client expectations by an average of 15%. Adept at delivering premium consulting services with an hourly rate of $300, offering expert advice on policy interpretation, risk assessment, and claims resolution. Recognized for exceptional analytical skills, deep industry knowledge, and a proven track record of maximizing payout efficiency and client satisfaction. 2560 Creekwood LN

Fort Worth, Texas 76123

469-430- 7871 *********@*****.***

CERTIFICATION

Professional Ending Summary

Experienced Property Claims Consultant with over 10 years of specialized expertise in adjusting complex insurance claims for leading carriers such as State Farm, Allstate, and Progressive. Proven track record of delivering top-tier results, managing claims valued up to

$500,000, and negotiating settlements that exceed client expectations by an average of 15%. Adept at providing premium consulting services at rates up to $300 per hour, consistently maximizing payout efficiency and client satisfaction. Recognized for exceptional attention to detail, integrity, and industry knowledge—positioned to command high-level consulting fees. EDUCATION

Licensed All Lines Adjuster

Bachelor of Science in Insurance and Risk Management Temple University – Fox School of Business, Philadelphia, PA Final CGPA: 3.90

Expert in property insurance

claims adjustment and

negotiations

Risk assessment & management

Policy interpretation and

compliance

High-stakes negotiation

Client consulting & relationship

management

Fraud detection & prevention

Strong analytical and problem-

solving skills

Excellent communication and

stakeholder engagement

Proficient in industry software

(Xactimate, Symbility, etc.)

Problem solving.

Customer service.

Attention to details.

Fluent in Englis

Advanced Property Claims Adjusting

Insurance Policy Analysis &

Interpretation

Negotiation & Settlements

Loss Assessment & Valuation

Client & Stakeholder Relations

Legal & Regulatory Compliance

Expert Witness & Litigation Support

KEY SKILLS

Xactimate – for estimating damages

and repairs

Symbility – claims estimation platform

Guidewire ClaimCenter or other

claims management systems

Microsoft Office Suite (Word, Excel,

PowerPoint) – for documentation and

reporting

AutoCAD or similar CAD software –

for structural drawings and

assessments

Adobe Acrobat – for managing

reports and documents

Crawford & Company

Analyzed and processed high-net-worth claims, achieving a settlement accuracy rate of X%.

Implemented process improvements that reduced claim processing time by X%.

Served as a subject matter expert in legal proceedings, testifying in X cases. Led investigations into complex property damage cases, including catastrophe claims.

Developed detailed reports and recommendations for settlement negotiations.

Improved customer satisfaction scores by 20% through personalized service and proactive communication. Managed a portfolio of high-value property claims up to $500,000, achieving resolution within an average of 30 days. Negotiated settlements resulting in a 15% higher payout than initial estimates, saving clients over $1 million annually.

Developed expert claims strategies that increased client satisfaction scores by 20%

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