Customer Service, Food, time management, service assistance

Jenel F. Morales

**** * *******, *******, ********, 60641 **************@*****.***

Summary

Dedicated professional with 4+ years of experience in food service, airport operations, and customer service. Skilled in inventory management, cleaning, and delivering excellent customer experiences. Known for reliability, flexibility, and efficiency in fast-paced environments. Looking for a new opportunity to use my diverse skills and strong work ethic.

Experience

Barista

Starbucks Oct 2024 - Mar 2025

● Delivered excellent customer service in a busy setting

● Prepared and served beverages accurately

● Kept workstations and customer areas clean

● Managed inventory and backstock

● Worked with team to minimize wait times

Food Service Associate / Shift Lead

Potbelly Sandwich Shop Jan 2024 - Jun 2024

● Prepared food according to company standards

● Led shifts and coordinated team tasks

● Resolved customer issues to ensure satisfaction

● Maintained food safety and cleanliness

● Trained new team members

Passenger Service Assistant

O'Hare International Airport Jun 2023 - Aug 2023

● Assisted passengers with mobility needs

● Transported passengers to and from flights

● Helped with luggage handling and comfort needs

● Communicated with airline staff to coordinate assistance Food Service Associate

Potbelly Sandwich Shop Mar 2022 - Mar 2023

● Prepared sandwiches and menu items

● Delivered customer service in a high-volume setting

● Maintained cleanliness of prep and dining areas

● Processed cash and credit transactions

● Worked with the team to ensure smooth operations Skills

● Customer Service

● Time Management

● Teamwork

● Food Prep & Safety

● Cash Handling

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