Office Manager Quality Assurance

Jennifer Nelson

************@*****.*** 347-***-**** Yonkers, NY

SUMMARY Seasoned operational leader with 9 years of experience in healthcare administration, seeking a Director of Operations role. Excelled in improving communication, quality assurance, and financial management as Office Manager. Proven track record in optimizing workflows, managing cross-functional teams, and implementing effective scheduling processes. WORK EXPERIENCE Eschen P & O New York, NY

Office Manager Aug 2023

• Enhanced office productivity by effectively managing administrative tasks, maintaining meticulous records, streamlining scheduling, orchestrating office maintenance, overseeing financial operations including budgeting and payroll, providing HR support, facilitating internal communication, ensuring compliance with safety protocols, managing technology and systems, contributing to strategic planning, nurturing client relations, and coordinating corporate events. Theradynamics New York, NY

Operations Manager Jul 2022 - Aug 2023

• Enhanced employee engagement and communication through the establishment of recognition and rewards programs.

• Participated in the development and negotiation of proposals and contracts.

• Ensured compliance with federal, state, local, and corporate regulations for safety and operations.

• Improved customer satisfaction by implementing robust quality assurance measures.

• Handled financial transactions, including the collection of fees, processing of refunds, and maintenance of sales records.

• Managed financial operations, including budgeting, accounting, and payroll.

• Administered staff scheduling, conducted training, and controlled inventory.

• Authored standard operating procedures to streamline processes and increase efficiency.

• Worked with team leaders to conduct quality audits and optimize performance.

• Monitored and managed resource allocation to meet objectives within budgetary limits. Westchester Neurological Consultant Yonkers, NY

Office Manager Sep 2021 - Jul 2022

• Enhance management-employee relations and office morale by instituting employee recognition and rewards systems.

• Oversee comprehensive financial operations, including budgeting, accounting, and payroll, ensuring fiscal responsibility and compliance.

• Develop and implement standard operating procedures (SOPs) to streamline productivity and conduct quality audits in collaboration with team leaders.

• Lead recruitment efforts, staff training, and performance evaluations, focusing on customer service excellence and operational efficiency. Mount Sinai Health System New York, NY

Administrative Secretary II Feb 2019 - Sep 2021

• Managed executive correspondence, ensuring timely and accurate dispatch of communications, and maintained operational efficiency through meticulous inventory control and office supply management.

• Enhanced file management systems, both physical and electronic, by organizing, archiving, and purging documents, leading to improved data retrieval processes.

• Provided high-level administrative support, including meeting coordination, electronic calendar management, and the preparation of meeting materials, contributing to seamless executive functions.

• Delivered comprehensive customer service, skillfully directing inquiries and fostering client relationships while maintaining meticulous records of attendance and managing sensitive administrative tasks.

Patient Coordinator Feb 2016 - Feb 2019

• Managed the coordination of patient care, ensuring efficient admission processes and effective patient flow, while maintaining accurate documentation of health conditions, hospitalizations, and lifestyle patterns.

• Conducted thorough patient assessments and interviews to compile detailed medical histories, contributing to informed and personalized care plans.

• Enhanced patient management systems by developing and implementing improved processes and procedures, and provided mentorship to new staff on hospital policies and practices.

Scheduling Coordinator Dec 2014 - Feb 2016

• Coordinated the scheduling and staffing of a dynamic team, ensuring optimal shift coverage and the timely fulfillment of responsibilities.

• Streamlined scheduling procedures, enhancing production efficiency and maintaining supply levels in line with projected demand.

• Trained and oversaw a team of scheduling coordinators, ensuring accurate maintenance of client and staff rosters and the implementation of updated scheduling policies. EDUCATION Mercy College

Bachelor of Applied Science, Behavioral Science

Dobbs Ferry, NY

May 2019

University of Phoenix

Master of Science in Health Administration, Health Administration/Business Administration

Tempe, AZ

Expected in 11/2024

CERTIFICATIONS

SKILLS Training and Coaching • Workforce Management • Senior Leadership Support • Scheduling and Calendar Management • Invoicing and Billing • File and Data Retrieval Systems • Customer Relations • Billing • Data Entry • Staff Development • Systems and Automation Applications • Issue and Conflict Resolution • MS Office • Relationship Building • Computer Skills • Teambuilding • Conflict Resolution • Idx • Cerner • Epic Appointment Scheduling • Multitasking • Training & Development • Customer Service • Time Management • Work Ethic • Planning • Working Collaboratively • Organizational Skills • Troubleshooting • Communication • People Skills • Team Management • Leadership • Flexible • CRM and Office Management Software • Skills: Strategic Planning

• Process Improvement • Team Building • Problem Solving

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