Administrative Support Project Management

EMPLOYMENT HISTORY

Personalized Shopper

Instacart, Toronto — Feb 2021 - Aug 2022

Book Keeper

MRN Financials, Toronto — Aug 2017 - Aug 2022

Minnesota, Burnsville, United States, 55337 • 612-***-**** • *************@*****.*** Amreta Nandlal

Versatile professional with over 15 years of expertise in child care, financial management, social services and administrative support, demonstrating a commitment to enhancing customer satisfaction and operational efficiency. Skilled in project management, interpersonal communication, and event planning, effectively leveraging leadership to drive innovation and streamline processes. Passionate about applying analytical skills to improve service quality and foster strong client relationships. Executed tasks with precision, contributing to a seamless shopping experience. Demonstrated adaptability in dynamic environments, improving service efficiency. Fostered positive client relationships by delivering personalized shopping experiences, enhancing customer loyalty and satisfaction.

Executed timely order deliveries, ensuring a high level of professionalism, which contributed to repeat business and positive reviews.

Coordinated with local retailers to optimize product selections, leading to a more tailored shopping experience and increased customer engagement.

Maintained accurate order records and inventory checks, resulting in substantial improvements in order accuracy and fulfillment speed.

Analyzed customer feedback to refine shopping strategies, driving noticeable results in service quality and customer satisfaction.

Enhanced order accuracy by implementing a new tracking system, significantly improving fulfillment speed and boosting customer satisfaction.

Developed streamlined communication protocols, effectively addressing customer inquiries and resolving issues, resulting in improved client retention.

Evaluated customer feedback to refine shopping strategies, driving measurable improvements in service quality and overall customer satisfaction.

Demonstrated strong interpersonal skills, fostering positive client relationships and enhancing loyalty through personalized experiences.

Managed comprehensive financial data entry, ensuring accuracy and compliance, which minimized discrepancies in monthly reports.

Streamlined payment processing and account reconciliation, leading to noticeable improvements in cash flow management and operational efficiency.

Organized and maintained both digital and paper filing systems, facilitating quick access to records and enhancing team collaboration.

Conducted regular audits of financial records, identifying inconsistencies and implementing corrective measures to uphold financial integrity.

Fostered strong relationships with clients through clear communication during payment processing, strengthening trust and loyalty

Early Childhood Educator Assistant

Thorncliffe Park Day Care Centre, Toronto — Aug 2008 - Aug 2017 Cared for children from infants to school-age, ensuring safety and engagement. Planned age-appropriate activities, fostering development and learning. Prepared nutritious meals and maintained detailed daily logs. Administered medications responsibly, prioritizing children's health. Collaborated with parents for personalized child care solutions. Nurtured children's development through engaging activities, fostering a positive learning environment and enhancing social skills.

Implemented structured meal plans and tracked nutritional intake, promoting healthy eating habits and improving overall child wellness.

Coordinated with educators to develop tailored activity plans, ensuring age-appropriate engagement and measurable developmental progress.

Evaluated children's progress through daily logs, enabling targeted interventions and noticeable improvements in individual learning outcomes.

Demonstrated a passion for early childhood education, contributing to a supportive atmosphere that encouraged curiosity and exploration.

Fostered a nurturing environment, enhancing children's confidence and curiosity through engaging daily activities.

EDUCATION

Bachelors of Arts: Sexuality Studies

York University, Toronto, Ontario, Canada — Sep 2011 - Apr 2014 Social Service Work Program

Seneca Polytechnic College, Toronto, Ontario, Canada — Sep 2009 - Apr 2011 High School Diploma

West Hill C.I., Toronto, Ontario, Canada — Sep 2004 - Jun 2008 COURSES

First Aid with AED & CPR Training (Level C)

Cananadian red cross

Life License Qualification Program

LLQP

Positive Space Initiative

PSI

SKILLS

Interpersonal Communication

Expert

Leadership

Expert

Customer Service

Expert

Financial Management

Skillful

Data Entry

Experienced

Administrative Support

Expert

Event Planning

Experienced

Child Care

Expert

Project Management

Skillful

Documentation

Expert

LANGUAGES

English

Native

French

Proficient

ADDITIONAL INFORMATION

Leadership Roles

President of the West Indian Club at West Hill C.I • Member of Multi-Cultural Club at West Hill C.I Childreach International

Volunteer and Team Leader

Organized and facilitated fundraisers. Organized and facilitated events for recruitment of volunteers. Training of team members. Participated in building a school for underprivileged children in rural Morocco. Katimavik

Youth Volunteereer

Supported education initiatives and community services across Canada. Participated in initiatives across Canada to promote awareness in climate change, homelessness, and various humanitarian topics. De Zoysa Barrister and Solicitors

Provided administrative support and business assistance. Assisted in scheduling, filing, documentation, mailing, and transcribing.

INTERNSHIPS

Intern

Better Living Health and Community Services, Toronto — Sep 2010 - Apr 2025 Managing computer data, phone calls, and outreach booths. Streamlining intake, client, and employee organization. Assisting in the interview process for potential candidates. Organization of training for volunteers and new hires. Intern

Reaching Up Homework Club, Toronto — Jan 2010 - Apr 2025 Creating and implementing assignments that promote education for the youths. Planning and organizing of daily routines such as meals, snacks, and activities for the youths. Assisting in grant writing and bursaries for organization funding. Planning and organizing of annual fundraiser.

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