Client Service Customer

SHAWNA MORA

**** **** **, **********, ** ***** US • 972-***-**** • ******.*******@*****.***

Customer-focused Processor.

Specialized in data validation.

Managed high-volume transactions.

Task prioritization and multitasking

Performance monitoring

Adaptability in peak processing periods

Exceptional client service and communication

Constructive feedback and performance coaching

Real-time data updating and monitoring

Document verification and validation

Customer account discrepancy resolution

Time management under tight deadlines

Sales and Marketing Education - Some college (No degree) North Mesquite High School - Mesquite, TX

Processor - May, 2020 to March, 2025

Copart Tower - Dallas, TX

Streamlined processing procedures.

Ensured accuracy and compliance.

Achieved customer service satisfaction over time.

Handled workload peak seasons effectively.

Handled workload peak seasons effectively.

Processed high-volume transactions.

Played an instrumental role in exceeding productivity targets. Led a review of procedures.

Ensured seamless workflow.

Met strict deadlines.

Investigated discrepancies in customer accounts.

Demonstrated exceptional attention to detail.

Surpassed target timeframes.

Ensured personalized service.

Collaborated with quality assurance teams.

Professional Summary

Skills

Education

Work History

Title Clerk - June, 1993 to November, 2018

Credit Union of Texas Event Center - Allen, TX

Developed a tracking system to monitor title completion. Reviewed titling documentation for accuracy.

Created title transfer databases for multi-location dealerships. Focused on title searches and submissions.

Ensured lien payoff processes were cleared.

Cashier - May, 1989 to January, 1993

Fazio's - Mesquite, TX

Compiled cash flow records.

Developed a processing checklist that reduced overlooked documentation errors by [Percentage]. Successfully processed high-volume applications during peak periods, maintaining 100% compliance with [Regulatory Standard]. Generated detailed reports on transaction flow, enabling management to identify and eliminate bottlenecks, improving overall processing speed by [Percentage]%.

Handled confidential customer information with a proven commitment to privacy, achieving compliance with [Data Protection Standard] throughout all processes.

Effectively managed a queue of [Number] loan applications per week, ensuring all cases were completed on or before their deadlines. Exceeded performance targets in [Year], contributing to an overall department-wide increase in quarterly output by [Percentage]%. Accomplishments

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