Client Support Data Entry
Resume:
Rhonda Steele
Professional Summary
Detail-oriented and adaptable professional with extensive experience in benefit administration, eligibility determination, and client support within federal, state, and corporate systems. Proven ability to interpret and apply regulatory guidelines, resolve client issues, and manage high-volume data processing with accuracy and confidentiality. Adept at communicating with cross-functional teams and clients to ensure accurate benefits setup, payroll coordination, and compliance with tax regulations.
Work History
Department of Economic Security – Program Service Evaluator II
Phoenix, AZ
12/2021- Present
Analyze and verify eligibility data for Medicaid, Medicare, and Medicare Savings programs, and ensure accurate and timely benefits administration.
Guide clients through program regulations and benefit calculations, ensuring compliance with state and federal policies.
Train and assist individuals with employment readiness, mirroring client support and consultative duties required in payroll onboarding.
Manage sensitive data entry and perform audits to validate benefit setup accuracy.
Aerotek - Case Manager II
Phoenix, AZ
09/2020 – 12/2021
Reviewed client information for eligibility and conducted ongoing case maintenance, aligning with payroll data accuracy standards.
Delivered benefit and retirement services education, liaising between agencies and clients to resolve complex benefit inquiries.
Interpreted and applied policy changes, ensuring clients receive timely updates and correct information.
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Apple One/ADP - Benefit Consultant
Phoenix, AZ
09/2018 - 05/2019
Provided consultative support to clients for insurance and payroll benefit products, including 401(k), HSA, and medical coverage.
Collaborated with internal payroll teams to ensure benefit deductions and direct deposit information were set up and maintained accurately.
Verified data input for insurance reimbursements and client records in ADP systems.
Department of Economic Security – Human Service Specialist II
Mesa, AZ
03/2017 - 10/2017
Managed support services and fostered communication among internal partners and clients.
Managed a high-volume caseload of clients receiving entitlement benefits to provide comprehensive, community-based care.
Reviewed applications for different aid programs and determined the qualification criteria for individuals.
Maricopa County - Court Operations Clerk
Phoenix, AZ
03/2016 - 02/2017
Examined legal documents submitted to courts for adherence to laws and court procedures.
Managed sensitive legal and financial records, ensuring compliance with documentation standards and timelines.
Facilitated communication between departments and legal parties, mirroring payroll collaboration across business units.
UnitedHealth Group - Customer Service Representative
11/2015 - 01/2016
Regularly reviewed and updated case documentation to uphold data integrity and implement accurate benefit modifications in response to client changes.
Delivered front-line support and issue resolution for healthcare and benefits inquiries.
Maintained accurate customer documentation and ensured compliance with data entry protocols.
**************@*****.***
85249, Chandler, AZ
Chandler, AZ 85249
Skills
Teamwork
Analytical & Problem Solving
Technical Skills
Interpersonal Communication
Data Base Management
Written Communication
Flexible & Adaptable
Critical Thinking
Education
Long Beach City School
General Education Diploma
for Behav
ior Health
Council
Mental Health First Aid Certification
.
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