Human Resources Quality Assurance
Resume:
Jennifer
Beebe
Washougal, WA *****
W: *********@*****.***
Skills
• Relationship Building
• Regulatory Compliance
• Training and Management
• Financial Management
• Operational Efficiency
• Risk Assessment
• Quality Assurance
Customer Relationship
Management
•
• Performance Management
Cross-functional
Coordination
•
• Market Research
• Policy Development
• Revenue Generation
• KPI Tracking
• Revenue Forecasting
• Human Resources
Payroll Administration and
Timekeeping
•
Professional Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in senior living operations. Experience
Actriv Healthcare WA & OR
July 2019 - Current
Regional Director of Operations
● Drives financial performance and ensures optimal revenue growth and profitability by establishing effective processes to manage and measure against budgets and goals for the region.
● Drove strategic improvements to enhance operational and organizational efficiencies.
● Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
● Worked closely with organizational leadership and board of directors to guide operational strategy.
● Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
● Exercised appropriate cost control to meet budget restrictions and maximize profitability.
● Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
● Represented organization to local public by giving presentations and speeches and participating in community events.
● Defined company roles and responsibilities to establish and enhance processes.
● Established and maintained strong relationships with customers, vendors and strategic partners.
● Maintained full P&L and shouldered corporate fiscal responsibility.
● Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
● Communicated business performance, forecasts and strategies to investors and shareholders.
● Worked with business development to extend our services in multiple states, by traveling to multiple locations.
● Responsible for executing sales strategy and growth initiatives by building and maintaining relationships with key customers.
● Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
● Set team and individual KPIs and provided regular, actionable feedback.
● Monitored budget and utilized operational resources.
● Defined, implemented, and revised operational policies and guidelines.
● Achieved team goals through formalized training plans, coaching, and performance management.
● Mentored and coached team members to foster productive and engaging work environment.
● Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
● Developed systems and procedures to improve operational quality and team efficiency.
● Collaborated with senior management to develop and execute long-term corporate goals and objectives.
● Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
● Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
● Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
● Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
● Monitored office workflow and administrative processes to keep operations running smoothly.
● Analyzed business operations and implemented strategies to improve operational cohesiveness.
● Analyzed customer feedback and identified areas for improvement to drive business success.
Senior Lifestyle Vancouver, WA
June 2014 - July 2019
Operations Specialist
● Manages budget and cash flow, maintains budget accountability, aggressively anticipates and minimizes negative budget variances and deficits.
● Hires, trains, disciplines and terminates managerial employees in accordance with Senior Lifestyle Corporation human resources policy.
● Maintains all local, state, and federal licenses.
● Maintains superior training for staff, ensuring that training programs are effectively executed.
● Creates an environment for pride and quality among all staff, encouraging them to their highest potential.
● Ensures that buildings, grounds, and property are maintained at the highest standard of excellence through preventative maintenance systems and programs.
● Maintains resident retention by working with residents and their families, dealing with any issues that arise.
● Leads staff meetings.
● Keeps up-to-date with information about competitors.
● Become an intricate part of the community in social and civic affairs by representing the property in local, state and professional organizations.
● Participates in the Manager On Duty program.
● Attends all required training, in-service, and staff meetings.
● Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
● Maintains a positive and professional demeanor towards residents, visitors, families, and co-workers.
● Adheres to all policies and procedures of Senior Lifestyle Corporation.
● Performs other duties as assigned.
● Travels to communities as needed throughout Wa/Or region
● Conducted root cause analysis in deficient areas to identify and resolve issues.
● Collected, arranged, and input information into database system.
● Motivated and trained employees to maximize team productivity.
● Tracked and analyzed reports to determine needed improvements.
● Assisted various departments with change by communicating new improvement plans and expectations.
● Developed and updated tracking spreadsheets using various programs. Columbia Ridge Assisted Living Washougal, WA
May 2010 - July 2014
Executive Director
● Develop plans and strategies for generating business to achieve occupancy/sales goals.
● Create a culture of success and positivity.
● Manage the sales efforts to deliver profitable growth.
● Define sales and community outreach plans to achieve community goals.
● Managed and drove corporate e-commerce, customer relationship management and social media platforms.
● Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
● Organized promotional events and interacted with community to increase sales volume.
● Managed accounts to retain existing relationships and grow share of business.
● Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
● Built relationships with customers and community to establish long- term business growth.
● Worked closely with organizational leadership and board of directors to guide operational strategy.
● Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
● Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
● Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
● Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
● Maintained P&L and shouldered corporate fiscal responsibility.
● Communicated business performance, forecasts and strategies to investors and shareholders.
Education
May 2010
BA- Business Administration
WSU, Pullman, WA
Licensed Administrator
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