Customer Service Substitute Teacher

Audrey E. Walzer

**** ********* **.

Desoto, TX. 75115

Mobile: 972-***-****

Email: ********@*********.***

QUALIFICATIONS: Work well with children and very attentive to their individual circumstances and needs.Extensive experience working in a clerical/administrative capacity with an abundance of customer service and public contact. Knowledgeable in a variety of software programs.

EDUCATION: Cedar Valley College

Bryan Institute of Technology

City College of Chicago

Tivy High School

EMPLOYMENT:

2025 – Present Substitute Teacher/Aide, Lancaster ISD Currently employed as Substitute Teacher in the

absence of the assigned classroom teacher. Also

assist as a classroom Aide assisting students in

meeting their developmental, academic and social

skills.

2022 – 2025 Special Education BIC/STRIVES Aide, Desoto ISD Employed as an Aide in both classrooms assisting

students with behavioral and disability issues meet their developmental, academic and social skills.

2021-2022 RTI Aide,LancasterISD

Employed as RTI Aide – Provided supplemental

assistance to students performing below grade level in small group settings utilizing prescribed techniques. Worked with classroom teachers and other support staff for proper placement instruction within a three-tiered intervention model. Under the direction of teachers, assisted with planning and organizing instructional duties and activities while maintaining awareness of goals and student objectives. Maintained accurate student RTI records for program and compliance audits and conducted progress monitoring of each student.

2020-2021 Seasonal Call Center Tech, AAFES Dallas, Tx. Answered incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Audrey E. Walzer

2012 – 2013 Health Care Management Tech, BCBSTX

Performed the non-clinical data entry functions

necessary to enter program enrollment and transfer medical notes within the medical management

platform (Alineo). Closed cases within the legacy

medical management platform (CarePlanner Web).

2009 - 2010 Copywriter, AAFES Dallas,TX

Previously employed via AAFES’ intern program as

a copywriter. Obtained information from vendors for AAFES online catalog and wrote informative

merchandise copy. This enticing copy was written to assist in gaining potential customers. Also trained on page layouts for catalogs.

1998 - 1999 Computer Technician/Administrative Asst. Trained in computer hardware and software

applications. Upon completion of training; worked in technical support for clients with computer

malfunctions, and software issues on laptops and

desktops. Worked in administration posting data for payroll and updating personnel files.

1995 - 1998 AdministrativeAsst., KISD Headstart

Assisted Director of school in daily operations.

Updated all enrollment data. Input student information via HSFIS (Head start Family Information System).

Produced charts and other necessary data used in

the program. Maintained all personnel and student

files. Input student attendance information via

PEIMS. Assisted with research needed for annual

government inspections. Arranged travel, setup

weekly meeting schedules, and training classes.

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