Account Manager Digital Marketing

Denise Parker

Phoenix, AZ • 602-***-**** • *******@*****.*** •

Professional Summary

Results-driven sales and marketing professional with experience in inbound/outbound sales, digital marketing strategy, and client relationship management. Proven ability to convert leads into customers, optimize marketing campaigns, and maintain high customer satisfaction. Adept in CRM tools, product demonstrations, and collaborating across teams to drive business growth. Professional Experience

Intuit – Inbound Sales Representative (LDR Team)

November 2024 – Present

● Managed a high volume of inbound leads, consistently converting prospects into paying customers while achieving sales targets.

● Engaged with customers via phone, email, and chat to resolve inquiries, demonstrate product features, and recommend appropriate solutions.

● Maintained comprehensive knowledge of Intuit products (e.g., QuickBooks) to tailor recommendations.

● Built and sustained strong client relationships, fostering customer satisfaction and retention.

● Accurately documented sales activity and customer interactions in CRM systems.

● Utilized effective communication skills to build rapport and address customer needs. Google – Business Development Representative (Google Cloud) March 2024 – September 2024

● Identified and qualified leads through outreach and relationship-building with decision- makers.

● Articulated the value of Google Cloud solutions and maintained accurate CRM records.

● Coordinated with internal teams to enhance lead engagement and generate business insights.

● Conducted presentations, demos, and scheduled strategic meetings for sales advancement.

● Provided insights on market trends and customer feedback to support campaign development.

Google – Agency Account Marketing Strategist

June 2021 – September 2024

● Managed agency relationships and developed comprehensive digital marketing strategies across SEO, paid search, content, and social media.

● Optimized Google Ads campaigns, analyzed performance metrics, and delivered data- driven recommendations.

● Advised on best practices in Google advertising and worked collaboratively with cross- functional teams to achieve campaign goals.

Lumen Technologies – Sales Associate

February 2023 – September 2024

● Consulted with customers to assess their needs and present appropriate telecommunications solutions.

● Promoted Lumen’s products and services, highlighting value propositions tailored to customer goals.

● Provided account support, resolved service issues, and ensured customer satisfaction.

● Achieved and exceeded sales targets and contributed to customer retention efforts. AT&T – Customer Loyalty Manager

April 2021 – June 2021

● Delivered expert product recommendations based on customer usage patterns and needs.

● Identified renewal and upsell opportunities while developing strategies to enhance customer retention.

● Collected customer feedback and addressed concerns to improve service satisfaction and loyalty.

Yelp – Business Account Manager

December 2019 – November 2020

● Managed a pipeline of small business accounts across various industries including healthcare, food, and retail.

● Executed high-volume outbound sales campaigns to promote Yelp’s advertising solutions.

● Customized advertising strategies to meet client needs and consistently exceeded monthly sales quotas.

● Developed subject-matter expertise in Yelp's advertising products and provided strategic consultations to clients.

Progrexion – Credit Specialist

November 2019 – December 2019

● Evaluated credit applications by reviewing financial data and credit histories to assess risk.

● Provided personalized credit improvement advice and helped clients develop budgeting and debt management plans.

● Maintained compliance with federal and state credit regulations (e.g., FDCPA). Skills

● CRM Tools (Salesforce, HubSpot, Zoho)

● Inbound & Outbound Sales

● Google Ads & SEO

● Digital Marketing Strategy

● Customer Retention & Account Management

● Public Speaking & Product Demos

● Cross-functional Collaboration

● Strong Written and Verbal Communication

Certifications (Optional)

● Google Ads Certification

● Intuit QuickBooks Product Knowledge (Internal Training)

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