Customer Service Security Officer
Resume:
Marlon McFarlane
Hampton, GA *****
***********@*****.***
I have over 13 years of experience working in the Customer Service sector. I aim to apply the knowledge and expertise acquired to be a valuable asset to a world class financial organization. I aim to provide quality service to customers while meeting the goals of the organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Analyst
TECH SYSTEMS INC - Atlanta, GA
May 2022 to Present
• Answer calls
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Computers, CRM skills and excellent customer service skills
• CCure
• Solid working knowledge of Microsoft Office and Excel. Security Officer
BRYANT SECURITY - Miami Beach, FL
August 2020 to Present
Monitoring over 30 security cameras
Patrol building
Access control
Protection Officer
Cambridge Security Services - Miami, FL
August 2020 to October 2021
Store protection
Protection Officer
Critical Intervention Services - Orlando, FL
June 2019 to August 2020
Floating and patrolling the metro west area in multiple apartments and business reporting any sign of suspicious activity written
Activation Agent
Holiday Inn Club Vacations - Orlando, FL
January 2019 to August 2020
outbound call to customer who don’t choose when they want to go on a vacation to get those date in our system
Sales Agent/ Customer Service Representative
Entertainment Benefit Group - Orlando, FL
December 2017 to June 2019
Answering inbound calls from seven company platforms and five public platforms. Sale representative
Customer service agent
Security Officer
Holiday inn & suite - Orlando, FL
November 2016 to December 2017
• Monitoring the hotel in case of break ins, robbery, or fights.
• Assisting guest with lost and found items/ and injuries that may occur
• Insure the safety of property and people
• Documenting complaints of guest or incidents
Sales Representative Security Officer
Holiday inn & suite - Orlando, FL
November 2016 to March 2017
• Stripping room and removing dirty linens
• Double checking rooms after housekeepers
• Janitorial work towards the end of the day
Promoted from houseman to security.
Security Officer
Certified Security Company
June 2015 to November 2015
• Monitoring and securing different stores on different shifts.
• Attending functions such as tomorrow's world, and making sure various security checks are made. Claims Consultant
Sound Advice Professional Services Limited
September 2013 to May 2015
• Successfully process daily transactions such as deposits, withdrawals, loan repayments, closure and creation of account, and postage and disbursements of loans.
• Do cross selling and marketing of products and services to existing and potential customers.
• Developing promotional strategies.
• Prepare monthly reports.
• General filing.
• Continuous Updating of customers' information.
• Providing quality customer service to customers. Marketing Representative
Tru Juice Jamaica Limited - Kingston, NY
April 2010 to September 2011
• Marketing of products and services.
• Effectively analyze a prospects business to determine if a loan should be granted.
• Completing and overseeing loan applications.
• Calling and confirming customer related references.
• General filing.
• Deliver quality service to customers.
• Persuade and convince existing and new customers to engage in the offered products and services. Education
Jose Marti Technical High School - Kingston, NY
October 2011 to September 2012
Skills
• Loss Prevention (8 years)
• Surveillance (8 years)
• RECEPTIONIST (8 years)
• Security (8 years)
• Supervising experience (6 years)
• Delivery driver experience (10+ years)
• Call Center (8 years)
• English (10+ years)
• organizational skills (10+ years)
• CCTV (9 years)
• Customer Service (10+ years)
• System security
• Leadership (8 years)
• First aid (6 years)
• Analysis Skills (3 years)
• Incident response
• Cold Calling (8 years)
• RETAIL SALES (8 years)
• Information security
• Law Enforcement
• Conflict Management
• Aviation (6 years)
• team player (10+ years)
• Typing (10+ years)
• Security analysis
• Security
• Information security
• Security analysis
• Incident response
• System security
• Surveillance
• Loss prevention
• Computer skills
• Communication skills
• Microsoft Office
• Customer service
• Leadership
• Driving
• Analysis skills
• Organizational skills
• Research
Certifications and Licenses
First Aid Certification
Class D Security
Class G Security
Guard Card
Non-CDL Class C
Contact this candidate