Customer Service Leasing Administrator

STEPHANIE T. WALLER

*** ********* *******, ********, *** York 10562

Tel. 914-***-****

****************@*****.***

QUALIFICATIONS:

Leasing Administrator with expertise in lease management, contract negotiations and compliance. Adept at leading the lease processes and optimizing operations. Successfully managed over 100 commercial leases, reducing errors by 30% through meticulous attention to detail. Proficient in lease management software including Yardi, Skyline, with proven skills in team leadership, tenant relations, and contract negotiation. Committed to enhancing property value and client satisfaction through meticulous documentation and superb customer service. Fluent in Spanish. Notary Public.

HIGHLIGHTS OF EXPERTISE:

Contract & Lease Negotiations Proficient in MS Word and Excel Market Research & Analysis Yardi Matrix

Budget Development & Forecasting Skyline

PROFESSIONAL EXPERIENCE:

The Adler Group, Inc. May 2022 – April 2025

Leasing Administrator/Accounts Receivables

●Drafted leases/amendments, license agreements, termination/surrender agreements, consent to sublease agreements, commencement agreements and storage agreements.

●Managed daily lease setups, amendments, and terminations in Skyline, ensuring accuracy in all lease documentation.

●Maintained comprehensive tenant lease logs, tracking insurance policies, operating expenses, and security deposits.

●Processed cash receipts, manual bills, and various tenant payments, ensuring timely and accurate financial records.

●Reviewed daily cash flow, posted payments, adjustments and performed reconciliations of tenant accounts.

●Initiated communication regarding late payments, ensuring timely follow-up and account reconciliation.

●Participated in annual budgeting process by providing income projections for rent, real estate and operating escalations.

●Monitored and tracked due dates and ensured timely payment of rent by tenants.

●Processed tenant invoices, rent deposits, and any other payments.

●Acted as liaison for building supers and tenant complaints and resolve disputes.

●Monitored rent increases and lease renewals.

Cohen Brothers Realty Corporation, Inc.June 2014 – April 2022 Senior Office Leasing Administrator

●Prepared and abstracted: leases/amendments, license agreements, termination/surrender agreements, consent to sublease agreements, commencement agreements and storage agreements in conjunction with general counsel.

●Researched and interpreted lease language in consultation with attorneys; provide information and guidance related to lease matters, as requested by the accountant department, construction department, and property managers.

●Prepared monthly rent roll validation and income variance analysis report ensuring all rent rolls are accurate for assigned portfolio; work with property accountant as needed to research variances or discrepancies.

●Prepared office lease correspondence and forms, including estoppel certificates and default notices.

● Maintained overall control of original lease documentations and maintenance of master lease files.

●Reviewed and processed all commission payments requests from outside brokers. Cushman & Wakefield, Inc.December 2009 - June 2014 Lease Administrator

●Managed lease process including initiation, document processing and recordkeeping, data input, terms, and conditions, abstracting, and reporting in Yardi database.

●Analyzed/processed non-recurring payments for rent, real estate taxes, CPI escalations and all other charges associated with various client’s leased property portfolios.

●Performed monthly audits on rent rolls to ensure accurate billing. Assistant Property Manager

●Supervised maintenance and construction activities for office projects and analyzed contract bids/awarded contracts.

●Greeted prospective tenants and scheduled tours for available office spaces and highlighted the property’s amenities.

●Designed and implemented solid waste management and green cleaning policies.

●Developed portfolio for annual budget and forecasted requirements.

●Performed regular inspection of facilities and facilitated action.

●Supervised training for evacuation drills for tenants.

●Evaluated tenant leases and ensured compliance.

●Tracked and managed Insurance Certificates.

Baker Properties LP, White Plains, NY April 2001 - November 2009 Property Manager Assistant

●Provided clerical support to the VP of Leasing, General Manager; Regional Manager and Property Managers.

●Performed tenant account reconciliations and collaborated with Managers and Legal to resolve tenant disputes.

●Abstracted all lease documents and entered information into the lease database, validated lease, and billing information.

●Maintained properties at high capacity with low turnover through on-target advertising, and excellent tenant relations.

●Spearheaded development and roll-out of innovative marketing campaigns to maximize portfolio asset performance.

●Coordinated with regional managers to provide optimal customer services for over 5MM square feet of commercial, office and warehouse space.

●Inspected tenant areas and maintained efficient maintenance programs for mixed used commercial properties. Education:

Bachelor’s Degree in Criminology

John Jay College, New York, NY

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