Administrative Assistant Office Manager

REBECCA GUZMAN

*******@*****.***. 518-***-****

Summary

As an experienced Director, Office Manager, Coordinator, Teacher, Administrative Assistant and Language Coach my goal is to partner with an organization that values Integrity, quality services, and progressive development

EDUCATION

Brigham Young University:

oBachelor’s Degree: Business

oMinored in Linguistics and Family Dynamics

Brigham Young University:

oAssociates Degree: Entrepreneurship

oMinored in Teaching and Education

CERTIFICATES

Brigham Young University:

oMarriage Family and Human Relations

oChild Development

oTEFL/TESOL

Programs I use on the Daily: Word, Excel, Outlook, Teams

Professional Attributes

Integrity-focused, Excellent communicator and relationship builder, Creative innovator, dedicated to accomplishing goals and providing quality service, detail-oriented and quick to find solutions to challenges, Self-motivated and values strong work ethic

Professional Experience

Central Scheduler

Maine Optometry, Westbrook ME, July 2024 – Current

Scheduling comprehensive and Emergency Appointments for a high-volume multi-physician practice

Coordinating with Medical Centers, such as urgent Care Clinics, ERs, and pharmacies, to ensure patients are seen as soon as possible and have their medications afterward.

Maintain knowledge and understanding of patient privacy rights under HIPPA guidelines

Prepare patients for upcoming examination or procedure

Process Online appointments through Excel sheets

Verify and update Health and Vision Insurance

Patient Services/Assistant

Unlocking Your Voice Life Coaching Westbrook, ME April 2020- June 2024

●Scheduling appointments, content research, and website management

●Administrative support- making phone calls, filing and record keeping, data entry and management, inventory replenishing, and developing needs-based supplies

●Organize travel plans and outline trip needs and ensure a quality experience

●Managed expenses and kept track of budget

●Organized volunteer sessions in the local community with families struggling through Covid-19

Donations Coordinator

Shames JCC on the Hudson Tarrytown NY, October 2018 - Jan. 2020

Organized and hosted Charity events

Managed and communicated with volunteers

Sorted donations and supplies

Updated and refurbished certain donations

Distributed donations to families or other nonprofit organizations

Director

Shames JCC on the Hudson Tarrytown, NY July. 2017 – Jan. 2020

●Managed staff trainings for permanent, temporary and on call staff, created schedules, and created curriculum for teachers

●Developed relationships with 200 plus students and their parents to ensure learning needs were met

●Held weekly meetings with parents on progress reports

●Developed training programs for staff and held weekly trainings on protocols, procedures and building relationships with parents and students

House Manager/Assistant/Caregiver

JCC Families, Tarrytown, NY Sep. 2017 – Mar. 2020

●Established good relationships with parents and outlined plans and goals

●Coordinated children school activities and events along with parent schedules

●Developed learning curriculum based off parents’ goals for children

●Created healthy meal plans for parents and children and implemented them

●Organized home and office to improve efficiency and peace of mind

●Maintained safety protocols

Assessment Coach

Brain Balance South Jordan, UT Mar. 2016 – Mar. 2017

●Coached, taught and mentored clients ages 2-25 who were on the Autism spectrum and had behavioral issues

●Taught cognitive and motor skills personalized to each client’s needs

●Performed behavioral assessments to decipher clients brain function needs (right brain or left-brain hemisphere weaknesses) and developed a structured plan for program treatment

●Held weekly progress reports with parents and outlined ways to improve overall health and wellbeing of client behaviors

●Front Desk shifts that required scheduling appointments for new client assessments and maintaining current client appointments

●One on one with concerned parents, giving tours to interested families and explaining procedures and expectations

●Inventory of supplies and assisted in restocking merchandise

Tutor/Counselor

Utah Valley University-Upward Bound Orem, UT June 2014 - June 2015

●Tutored students ages 17-18 in AP classes, English, History and Chemistry

●Provided guided tours around campus with students and advised on potential opportunities for majors, educational benefits, activities, and ways to innovate

●Counseled and supported under privileged students on goal setting for accomplishing their dreams, provided information and resources for student encouragement

●Monitored student activity and addressed any concerns students had while on campus or in dorm rooms throughout program

●Counseled troubled students who had limitations and behavioral issues

Volunteer Experience

English Language Coach

Italki, HelloTalk, Tandem, HiNative Jun. 2015 – Current

●Develop encouraging and positive relationships where learning is enjoyable

●Teach students how to accomplish their English goals and develop weekly progress reports, outline areas of improvement

●Meet with students regularly to practice English, focusing on conversation, grammar, and pronunciation

●Create targeted lesson plans after each session and set new goals

Activity Planner for Church Events for Youth and Families

The Church of Jesus Christ of Latter-Day Saints Jan. 2020-2023

Organized and planned events

Managed, decorated, and event setup/takedown

Organized, coordinated with volunteers

Coordinated community engagement and contributions

Organized and managed field trips

Organized and coordinated volunteer and community job responsibilities

Contact this candidate