Customer Service Team Leader
Resume:
Madavi mandir
Kozhikode
India
********@*****.**
Skills
Beverage preparation
Suggestive selling
Customer service
Maintaining a clean Bar
Team training and Development
Proficient in Mixology
Team leader and a great team player
Communication skills
Reference
Craig - Celebrity cruises
Casino manager
**************@*****.**.**
Languages
English
Hindi
Malayalam
14/06/2019
-
16/09/2014
-
13/06/2019
5/09/2008 -
10/03/2010
MIDHUN CHANDRAN
Objective
To pursue a professional and challenging career. To look forward for a position where i can apply knowledge and skills up to the fullest. I seek challengig oppertunities where i can fully use my skills for the success of the organisation. Seeking for a challengig oppertunity in a global competitive environment to stimualetes personal growth and gain knowledge on current trends
Experience
Celebrity cruises
Senior bartender
Maintained bar inventory and restocked supplies as needed. Ensured compliance with health safety regulations in accordance with local liquor laws and u s p h standards. Trained new bartenders on proper drink preparation techniques and customer service standards.
Created a positive atmosphere for customers by engaging them in a conversation and providing knowledgeable recommendations.
Redolved customer complaints in a polite manner while adhering company policies and procedures.
Performef daily opening and closing duties including setting up bar area and cleaning work areas.
Prepared speciality drinks to support servers.
Celebrity cruises
Bar tender
Greeted customers and provided excellent
customer service.
Prepared alcoholic and non alcoholic drinks according to recipe standards.
Ensured proper sanitation of bar area.
Miantained inventory of liquor, beer, wine and other beverage items..
Provided drink suggestions to customers based on their preference.
Courtyard by marriotts
Bartender
12/03/2010
- 22/6/2014
2003-2007
2001-2003
1998-2001
Courtard by marriotts
Bar shift leader
Provided exceptional customer service and maintained a positive attitude through out the shift.
Ensured staff was properly trained on all aspects of their duties including safety protocols.
Monitored employee performance to ensure compliance with company policies and procedures.
Assisted in training new employees on shift operations. Scheduled team members shifts based on business needs customer demand.
Maintained an organised work environment by delegating tasks to staff as needed.
Education
Sarosh institute of hotel management
Bachelor's degree in hotelmanagement
Calicut university
Higher scondary education
Calicut university
High school
Additional Information
Declaration
I here by declare that the information furnished above is correct to the best of my knowledge
(Midhun chandran )
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