E-Commerce Data Entry

FRANKEL OSUNDWA

071******* Nairobi **********@*****.*** linkedin.com/in/frankel-o-74136323a

PROFESSIONAL SUMMARY

Results-oriented and adaptable administrative professional with hands-on experience in program support, office administration, production operations, customer service and remote assistance. Skilled in organizing and managing multiple responsibilities, maintaining records, coordinating schedules, and communicating with stakeholders. Demonstrated ability to support institutional goals through teamwork, attention to detail, and a strong work ethic. Competent in Microsoft Office Suite, Google Workspace, and various virtual collaboration tools. Proven record of efficiency and reliability in both in-person and remote environments. SKILLS AND COMPETENCIES

Negotiation Excel ISO 14001:2015 Emergency Response Production Fire Safety CCTV Kaizen

EDUCATION BACKGROUND

2017-2022: Bachelor of Criminology,

Kibabii University, Kenya

WORK EXPERIENCE

May 2023 – Present: Production Operator

M-Kopa Kenya Limited

Achievements

• Maintained accurate production records and adhered to performance benchmarks.

• Supported day-to-day execution of production tasks to ensure timely and quality output.

• Collaborated with team members to meet operational targets and safety standards.

• Reported incidents, faulty operations, or product imperfections on the assembly line to the supervisor.

• Practiced 6S Kaizen Principles.

• Participated in maintenance of equipment performance and recommended the necessary improvements.

• Contributed to waste management programs aimed at zero defects including the ISO 14001:2015 and ISO 9001:2015.

January- April 2021: Security Officer Intern

Kibabii University Security Department

Achievements

Implemented and enforced stringent security measures to protect personnel and property, resulting in a significant reduction in theft and vandalism incidents.

Conducted regular patrols and monitored surveillance systems to detect and respond to any suspicious activities, ensuring a safe and secure environment.

Collaborated with law enforcement agencies and emergency responders during critical incidents, providing crucial information and assistance to expedite resolution.

Trained and educated staff on emergency protocols, promoting a culture of preparedness and enabling swift and effective response to potential threats.

Together with my colleagues of three, we formulated a comprehensive risk and threat assessment policy document for the institution to prevent future disasters. April –November 2020: Sales Associate

Safaricom, Kenya

Achievements

• Engaged customers and responded to inquiries with product information and service offerings.

• Processed transactions and managed daily sales reporting.

• Worked with the team to meet sales targets and ensure customer satisfaction.

• Strengthened customer relationships through professional service and support. CERTIFICATION

Virtual Assistant

Alx Africa

Work Readiness Programme Certificate

African Management Institute

ISO 14001:2015

Alison(Online)

Fire Safety and Prevention planning:

Udemy (Online)

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