Customer Service Call Center
Resume:
CONTACT
Address : York, SC *****
Phone : 803-***-****
Email : ************@*****.***
SKILLS
• Customer service
• Active listening
• Critical thinking
• Data entry
• Customer relations
• Problem resolution
• Relationship building
• Call center experience
• Computer proficiency
• Conflict resolution
• Microsoft Excel
• Payment processing
• Client relations
• Scheduling
• Call center operations
• Microsoft outlook
• Call management
• Follow-up skills
• Administrative support
Customer relationship management
(CRM)
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LANGUAGES
English
Full Professional
PROFESSIONAL SUMMARY
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. WORK HISTORY
Customer Service Representative, 10/2019 to 01/2024 The Start Group - 115 N. Wilson St. Rock Hill South Carolina 29730 Server, 02/2019 to 10/2023
Old York Seafood - 1880 Old York Rd York South Carolina 29745 Manager, 06/2015 to 09/2018
Huddle House - 320 North Main Street Saluda South Carolina 29138 Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
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Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
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Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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• Maintained up-to-date knowledge of product and service changes. Played an integral role in supporting the launch of new products or services by quickly learning and adapting to new information.
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• Met customer call guidelines for service levels, handle time and productivity. Mentored new hires on best practices, policies, and procedures while providing ongoing guidance and support during their onboarding process.
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• Made TPV - Third Party Verification calls
• Took online payments
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
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Maintained professional, organized, and safe environment for employees and patrons.
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MELISSA CURRIE
Assistant Manager, 04/2009 to 11/2014
Huddle House - 808 East Liberty Street York South Carolina 29745 Managed inventory control, cash control, and store opening and closing procedures.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Maximized performance by monitoring daily activities and mentoring team members.
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• Cross-trained existing employees to maximize team agility and performance.
• Assisted with hiring, training and mentoring new staff members. Controlled costs to keep business operating within budget and increase profits.
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Improved customer satisfaction through staff training in customer service and product knowledge.
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Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience..
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Managed inventory levels to minimize stockouts while reducing overhead costs.
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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
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Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Collaborated with the management team to develop strategic plans for business growth and improvement.
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• Daily cleaning duties
Established team priorities, maintained schedules and monitored performance.
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EDUCATION
High School Diploma, 06/2008
Rock Hill High School - 320 W. Springdale Rd. Rock Hill SC 29730
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