Client Relations Regulatory Compliance

Stacey Taylor

**********************@*****.*** 470-***-**** McDonough, GA

SUMMARY

Experienced professional with 7 years in regulatory compliance, process improvement, and client relations, seeking Specialist role. Proven track record in title processing, claims investigation, and HEDIS data collection, enhancing operational efficiency and client satisfaction. Skilled in utilizing advanced software tools for document review and case management, consistently achieving high accuracy and resolution rates. WORK EXPERIENCE

Thebestclaims McDonough, Georgia

Title Processor Aug 2024 - Present

• Manage end-to-end title processing for real estate and auto transactions, ensuring accuracy and compliance with regulations.

• Identify and resolve title defects, reducing closing delays by 18%, and collaborate with stakeholders to improve client satisfaction by 25%.

• Develop and implement process improvements, increasing operational efficiency by 12% and reducing document processing time with automated tracking systems.

StateFarm Dunwoody, Georgia

Claims Adjuster Sep 2020 - Jan 2024

• Investigated and evaluated a diverse portfolio of auto, property, and casualty insurance claims, achieving a resolution rate faster than the industry average.

• Negotiated settlements within policy limits while maintaining strict adherence to regulatory guidelines.

• Provided clear and empathetic communication to claimants, resulting in an 89% increase in customer satisfaction scores.

• Successfully recovered 92% of subrogation claims, contributing to significant cost savings and efficiency gains. Change Healthcare Remote

HEDIS Abstractor Sep 2019 - Mar 2020

• Collected, reviewed, and abstracted medical records to ensure compliance with HEDIS measures, achieving 100% data accuracy during audits.

• Collaborated with healthcare providers to resolve data discrepancies, enhancing data integrity and reliability.

• Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and data security. American Credit Acceptance Forest Park, Georgia

Customer Service Representative Sep 2013 - Jul 2016

• Resolved 98% of customer inquiries on the first call, handling escalations with professionalism and achieving 100% positive resolution feedback.

• Trained new hires on service protocols, contributing to a significant improvement in team performance metrics.

• Monitored service trends and provided actionable insights to leadership, enhancing overall customer experience. EDUCATION

Florida Home State

Adjuster License Certification

2022

CERTIFICATIONS

HEDIS Training Certification

Title Processing Certification

Claim Adjuster Certification or License

SKILLS

Title Processing & Document Review • HEDIS Data Collection & Quality Assurance • Claims Investigation

& Negotiation • Client Relations & Conflict Resolution • Regulatory Compliance & Documentation • Process Improvement & Workflow Optimization • Title Software: SoftPro, ResWare, or Other • Claims Software: Xactimate, Guidewire, or Other • HEDIS Tools: NCQA Tools, MRR Software • Microsoft Office Suite (Word, Excel, Outlook)

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