Account Manager Information Technology

Tamer Safy Mahmoud Abd el Monem

Nationality: Egyptian City of Residence: Cairo

Phone: +201**-******* Email: **********@*****.***

Summary

Results-driven, team player with the ability to work in multi-cultural environments, coordinate technical projects, manage inter-departmental relationships, and adapt quickly to organizational change.

Work Experience

Sheen Information Technology Cairo - Maadi Feb 2024- Current Project Account Manager

• Monitor the system and oversee daily operations to ensure smooth functionality and efficiency,

• Managing, monitoring, and updating all timelines expectations for day-to-day deliveries

• Define and communicate the project vision, aligning objectives with business and market needs

• identify and resolve potential risks, issues, and dependencies to minimize their impact on product delivery

• Continuously assess market trends and competitor products to keep the product competitive.

• Collaborate with technical teams to address product-related service issues and recommend improvements

• Focus on service quality and customer satisfaction.

• Ensure that the development team understands the product goals and priorities.

• communicate with GDS providers (Travelport, Sabre, Amadeus) new updates, solutions to any issues with Dev. Team

• Developing project plans and workflows, managing time, budget, resources and quality control

• Implementation, training of customer retention strategies. Datenlotsen GmbH Education-Systems Hamburg Feb 2022- jan2024 Senior Product Manager

Product Vision and Strategy

• Define and communicate the product vision, strategy, and roadmap.

• Align product goals with business objectives and market needs.

• Continuously assess market trends and competitor products to keep the product competitive. Backlog Management

• Create, maintain, and prioritize the product backlog.

• Ensure that the development team understands the product goals and priorities.

• Write clear and concise user stories with well-defined acceptance criteria. Stakeholder Collaboration

• Act as a liaison between stakeholders (customers, management, developers) to gather requirements and feedback.

• Conduct regular stakeholder meetings to ensure alignment and manage expectations. Sprint Planning and Execution

• Collaborate with the development team during sprint planning to define sprint goals and ensure achievable objectives.

• Monitor and review sprint progress, ensuring that the team stays on track to meet deadlines Scrum / SAFe Responsibilities

• Facilitate daily stand-ups, sprint reviews, and retrospectives.

• Remove impediments and ensure the team follows agile practices.

• Promote a culture of collaboration and continuous improvement. Customer Focus

• Gather and analyze customer feedback to inform product improvements.

• Ensure the development team is focused on delivering features that enhance user satisfaction. Meeting Point Egypt travel’ Hurghada Head office December 2014 - March 2022 Product Owner \ Business analysis

• Full monitoring system performance and troubleshooting issues.

• Work closely with all departments to update, training each new release.

• Responsible for application maintenance and Support

• Prioritizes projects and work based on risk, funding, and organizational strategic plan.

• Ability to understand, project cycle analytical technical issues at a high-level

• Very good understanding of agile principles and processes.

• Work creatively and analytically technical issues test Release before send to stakeholders to meet project goals,

• Monitor, diagnose and resolve problems to ensure systems work efficiently.

• Plan and undertake projects to improve and upgrade as directed by management.

• Collaborate with the developers and stakeholders to re-check roadmap.

• Keep workforce motivated through coaching, mentoring and fostering innovative Ideas that add value.

• Business process, enhancement, and implementation.

• Attending the Project kick-off meeting to establish at the start of the Project the detailed Schedule and Project Procedures for all DMC.

• Ensure high delivery standards and performance of project teams formed by internal employees, contractors and external suppliers Projects.

• Keeps the project on the right track and communicates with Top management to provide strategic, expert advice, consultation before implementation.

Projects

POS integration with BANK (online sales) PaxA920

Quilt Control Mobile APP integration with QR code Gust Comment

API integration GDS Flight System

Online Costumer Mobile APP. Bank Integration online payment channel

B2b online booking system

IBE – XML system integration

SQL DB Payroll HR System

Tez Tour international (Sharm EL Shiekh office) January 2009 –March 2012 IT Senior Project Manager

• Administration for Management applications for health monitor and archive configuration

• VMware Esxi 5.0 Troubleshooting – configuration

• Recording incidents onto our ticketing system to reflect the troubleshooting steps and act as a knowledge base.

• Responsible for overall system and infrastructure

• Managing Surf control Firewalls, VPN and cooperating antivirus.

• Install / rebuild existing servers and configure hardware, peripherals, services, settings. Directories, storage, etc. in accordance with standards and project/operational requirements.

• Develop new strategies and IT procedures to increase efficiency and enhance workflow.

• Responsible for software deployment, security Updates

• Good skills Cisco Infrastructure, Novell NetWare 5.1, And Linux system.

• Responsible for annual Budget IT Department.

• Solution documentation for internal and external projects

• Monthly training for IT Team

Projects:

Data center design, network infrastructures

GPS Tracking System

ERP system support (Product Owner)

Ministry of Communication and Information Technology October 2005 –December 2008 IT Supervisor

• Team Leader for maintenance team and system administrator

• Maintained network and PC hardware and software configurations.

• Performed network and system troubleshooting for customers.

• Implemented network hardware and software.

• Planned and coordinated hardware upgrades.

• Installed and configured network printers

• Designed and developed gold images for hardware and

• software installations to provide a consistent and repeatable.

• Cisco Academy IT Essentials Instructor

Flash Tour Group (Sea Club hotel-Sharm el sheikh) February 2004 - October 2005 IT Operation

• Technical troubleshooting and resolution for Users

• Analysis and resolution of users and data questions and issues

• Maintained network and PC hardware and software configurations. Inter group Company (Sharm el sheikh) June 2003 – January 2004

• Technical support specialist (Tier 2 support)

Star tech Company (Cairo) July2000-May2003

• Technical support specialist (Tier 1 support)

Education

• 2000 Bachelor of Higher Institute Advanced Computer Science, Cairo Training Courses, certifications

• ACP: Training course Hamburg Germany

• PMP: Project Management Professional

(PMP) ESLSCA university Egypt

• Agile project management: (PM House)

o Agile project management, describe the Scrum methodology used. o To manage a project, manage projects using the Scrum methodology, manage project portfolios, identify PPM techniques and best practices o Business intelligence / data Analytics:

Business Analytics Essential, Data Analytics IBM Cognos TM Essential Workshop Cube Ware Import and Cockpit Solutions Platform C8.

• VMware vSphere – VCP 5 Certification: install, configure, manage and troubleshoot.

• MCITP: Microsoft Certified Information Technology Professional (win server2008)

• MCSE - Security (Microsoft Certified Systems Engineer)

• CCNA: (Cisco Certified Network Associate indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals configure, and operate LAN, WAN,

• CCAI: Cisco Certified Academy Instructor

• IT Essentials I (Cisco Academy)

o Computer hardware and operating systems install operating systems, and troubleshoot hardware, software problems. In addition, an introduction to networking is included.

• A+ Certification: Core Hardware and Operating System Technologies and Network

• Training course (Turkey – Tez Tour Antalya Office) o Active Directory, TEZ operation, TEZ reservation. ERP (installation and troubleshoot)

• Training course from 01.06.2013 To 08.06.2013 (Meeting point - office) o (Turkey – Antalya) (Bookings online system)

Languages

• Arabic: Native language

• English: Fluent

• Italian Fair (Spoken)

Computer Skills

• Windows (2019 server, 2008R2, Windows 10, MS Office, MS Project)

• Software: (IBM Bigfix - Citrix - Office 2007/2010/365 – MS SCCM - Symantec endpoint - iSeries -VMWARE/VDI/ – RDP – Webex – Polycom – CRM

• Ticketing Systems: (MS CRM)

• SQL Server 2008 – ERP

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