Customer Service Representative

Indaneshia Graham

**** ****** ********** ** *** *16 Atlanta Ga 30341 678-***-****

**********@*****.***

Career Overview

I have worked mainly with customer service whether over the phone or directly in a business face to face with customers. I have great customer service skills as well as communication skills. I am very understanding and strive to make every customer happy while handling all issue we may face together. My job is to make the customer comfortable as well as deescalate anything. I am a highly enthusiastic customer service professional with over 10 years of client interface experience. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Core strength

Active listening skills

Courteous demeanor

Energetic work attitude

Store maintenance ability

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Objective

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Education

DIPLOMA MAY 18,2007 WESTOVER COMPREHENSIVE HIGH SCHOOL

BEAUTY SCHOOLCERTIFICATE JULY 2012 EMPIRE BEAUTY SCHOOL

Skills & Abilities

MANAGEMENT

Managed high volume workload via inbound and outbound calls

SALES

Have worked for companies like apple, Verizon, AT&T where I had the task of helping customers decide on devices while explaining the advantages to making a great buy based on their lifestyle.

COMMUNICATION

Since I graduated from high school in 2007 I have been in the business of customer service. While in this particular field of work I have had to display clear communication with others while maintaining a caring and understanding of whatever the situation required. If I did not have the answers immediately I would find the answer or direct my clients down the path to get the help they needed.

LEADERSHIP

Leadership has always been apart of me since a child, I would say I’m the person my friends and family go to for advice and have led them to great and prosperous destinations.

Experience

CUSTOMER SERVICE TELEPERFORMANCE USA JANUARY 2009 – OCTOBER 2009

Worked as a customer care rep on the AT&T project

Inbound calls for payments, troubleshooting, bill explanations etc.

TECH SUPPORT KELLY SERVICE MAY 2014 - 2016

Troubleshoot apple devices

Helped with apple ID’s

Sold apple products

Tech support Concentrix 2016-2017

Same apple project just a different staffing company

Reservations specialist Hilton Worldwide 2017-2020

Booked reservations based on the customers desired location.

Helped with Hilton honors accounts and points

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