Front Desk Customer Service

Professional Summary

Bilingual (English-Spanish) administrative professional with over 30 years of experience in healthcare administration, customer service, and office coordination. Proven track record of creating welcoming environments for patients, streamlining front desk operations, and optimizing appointment flow in medical settings. Adept at managing patient records, handling insurance claims, and delivering exceptional service with professionalism and warmth. Passionate about improving the patient experience and supporting healthcare teams with organizational excellence.

Key Skills

• Patient-Focused Customer Service

• Bilingual: English & Spanish

• Front Desk Operations

• Appointment Scheduling & Calendar Management

• Medical Records & Data Entry

• Insurance Verification & Claims

• Multitasking & Problem-Solving

• Microsoft Office & Google Workspace

• Effective Communication & Interpersonal Skills

• HIPAA Compliance

Work Experience

Administrative Manager / Front Desk Coordinator

ORTO-MEDI, SRL – Santo Domingo, Dominican Republic

Oct 2019 – Sep 2023

- Managed front desk operations and created a warm, efficient experience for patients.

- Supervised and trained patient care staff, improving scheduling and patient flow.

- Streamlined collections process with insurance companies, reducing delays by over 50%.

- Reduced accounts receivable by 90% and implemented electronic medical history systems.

Event Specialist

Advantage Solutions & Marketing – Katy, TX, USA

Oct 2023 – Present

- Engaged with consumers to promote healthcare products, collecting feedback and conducting surveys.

- Analyzed consumer behavior and contributed to product marketing strategies.

Bus Driver

Katy ISD – Katy, TX, USA

Dec 2023 – Present

- Ensured safe and timely student transportation, demonstrating responsibility and reliability.

Founder / CEO / Customer Service Director

PEGASI International, INC. – Caracas, Venezuela

Jan 2016 – Jan 2023

- Created Latin America’s first digital platform focused on oncology patient data.

- Managed client onboarding and support across multiple countries, including the Dominican Republic, Colombia, Chile, Ecuador.

Education

• Medical Office Specialist Certificate – Bryant & Stratton College – Orchard Park, NY

• Diploma in Management Development & Leadership – Simón Bolívar University – Caracas, Venezuela

• MSc in Chemical Engineering (Control Systems & Simulation) – University of Tulsa – Tulsa, OK

• Bachelor's in Chemical Engineering – Simón Bolívar University – Caracas, Venezuela

Languages

• Spanish – Native

• English – Fluent (Oral & Written)

Systems & Tools

• Microsoft Office Suite (Word, Excel, Outlook)

• Google Workspace

• Windows Server

• SQL & MySQL

• Visual Basic

• Slack

• Medical Record Platforms

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