Payroll Specialist Team Lead
Resume:
Marie Simpson
Aiken, SC *****
*****.*********@*******.***
Work Experience
Associate Team Lead
H R & BLOCK-Augusta, GA
January 2022 to Present
Dedicated Customer Service Professional recently promoted to Associate Team Lead and Office Administrator, proficient in managing daily schedules and operations within a busy tax preparation office. Demonstrated success in overseeing tax preparers' workloads and ensuring comprehensive client service from initial contact to final resolution. Skilled in addressing client billing, coordinating appointments, and managing documents. Com to maintaining high standards of operational efficiency, including POS accountability and office management tasks.
Payroll Specialist/ tax liabilities
Neal's Business and Accounting Services-Augusta, GA August 2020 to December 2021
Processed multistate payroll and ensured tax liabilities were calculated and paid promptly to avoid penalties. Managed garnishments and 401k contributions. Maintained up-to-date employee records and set up E-Verify. Adjusted wage rates as necessary. Conducted payroll audits before submission Addressed all client and team member communications regarding discrepancies. Posted vendor payments in QuickBooks. Assisted with accounting records and ledgers by reconciling monthly statements and transactions. Kept the ledger current. Proficient in Microsoft Office Suite, with two years of in QuickBooks Desktop Accountant version.
Route Merchandiser/Payroll Specialist
West Snack Foods-North Augusta, SC
April 2015 to August 2020
monitored product and supply inventories, reporting the findings to my supervisor. I engaged with existing accounts to extend services and solicit referrals. I managed order tracking through efficient systems, collaborating with warehouse staff to ensure optimal product storage and distribution. I also handled distribution via step van and box truck, ensuring timely deliveries. I negotiated service terms and secured favorable rates with carriers and warehouse operators. Additionally, I analyzed expenses to develop strategies and budgets that aimed to increase profits and improve services Assistant Manager
Dollar General-North Augusta, SC
October 2010 to July 2015
Addressed customer inquiries and resolved complaints both in-person and over the phone. Managed customer grievances with empathy, documented concerns, and proposed resolutions. Instructed cashiers in handling credit, debit, and cash transactions to enhance sales efficiency. Delegated tasks based on team capabilities to maximize floor coverage and service quality. Coached employees on effective upselling and cross-selling techniques, significantly improving retail performance Respiratory Therapist
St. Joseph's Health-Augusta, GA
August 2004 to May 2009
I possess experience working as a respiratory therapist in various settings, including the ER, general floor, ICU, Labor and Delivery, PFT Lab, Pulmonary Rehab, ABG, and Sleep. My responsibilities included staff scheduling to correlate with patient volume, education to patients and their families, and serving on the emergency response team.
Education
Certificate of completion in Real Estate and Property management South Carolina Real Estate - Columbia, SC
March 2015 to May 2015
Associate of Science in Health Science
Piedmont Technical College - Greenwood, SC
August 2002 to May 2004
Skills
• Administrative Experience
• EMR Systems
• Medical office experience
• Accounts Payable
• Hospital Experience
• Accounting
• Property Management
• English
• QuickBooks
• Time management
• Human Resources
• Accounts Receivable
• Box Truck
• Payroll
• Bookkeeping
• Office Management
• Tax Experience
• Assistant Manager Experience
• Document Management
Certifications and Licenses
Driver's License
March 2022 to December 2029
CPR Certification
December 2023 to December 2025
Assessments
Working with MS Word documents — Proficient
January 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
January 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Office manager — Proficient
January 2023
Scheduling and budgeting
Full results: Proficient
Work style: Professionalism — Proficient
January 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
November 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Managing accounts in QuickBooks — Proficient
January 2023
Using QuickBooks software to manage business financials Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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