Work from home

Linda Phillips

**** * **** ***, *********, Florida, 32539, US 850-***-**** **********@*****.***

Hardworking caregiver looking to bring my 20+ years of experience meeting customer needs via telecommution as well as in person.Skilled at listening to customers, meeting clients needs whilst meeting and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers, very motivated by knowing she can change someone's day by just a little word or a smile. So if your looking for a positive attitude and fast learner then give me a chance to work for you. Computer literate

Customer direction

Excellent verbal communication

Money management

Customer service

Customer needs assessment

Credit and collections

Refunds and exchanges

Outgoing and enthusiastic

Customer relations

Creative problem solving

Exemplary communication

Customer service excellence

CRM Systems

Cheerful and energetic

Data entry

Quality assurance

Excellent multi-tasker

Scheduling

Prioritization

Superior communication skills

Organized

Filing

Promotional support

CRM

2001 High School - Tall pines academy homeschool - Crestview Fl Some college (No degree) - Healthcare - Kaplan University Learning Centers - Plantation - Fort Lauderdale, FL

2/14 to Present Caretaker - Jim Smith - Crestview, FL Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely.Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely.

Followed the doctor's instructions and administered the medication. Kept track of progress and recorded any changes in status. Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.

Helped disabled clients in any way I could to help them achieve independence and happiness. Built rapport in order to create a safe and trusting environment in which to provide care. 2/11 to 2/14 Customer Representative - Advanced Call Center Technologies - Texas City, TX Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

Provided excellent customer service by quickly resolving issues and responding to inquiries. Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards.

Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.

Use standard office equipment and computer programs. Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills. Professional Summary

Skills

Education

Work History

6/08 to 2/11 Unit Patient Care Technician - Twin Cities Hospital - Niceville, FL Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.

Was in charge of managing and maintaining patient rooms, common areas, and nursing stations. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness. Kept track of the patient's intake and dietary needs, as well as assisting with feeding. Collected biological specimens and packaged them for laboratory transport to complete important diagnostic tests. Cleaned and sterilized all equipment to reduce the risk of infection and contamination. Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment.

Demonstrated compassionate care and communication concerning death and dying. 5/06 to 6/08 Dining Facility Attendant/Cook - L & S Services LLC - Crestview, Florida Assisted cashiers with customer payments and order documentation. Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction. Kept track of the dining room's inventory and replenished it as needed. Helped customers with take-out orders.

Had an excellent attendance record and was always on time for work. Greeted customers and helped them with any questions they had. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

4/04 to 2/06 Restaurant manager - Hot Dog Shoppe - Crestview, FL Purchased sufficient quantities of food, beverages, equipment, and supplies for the restaurant. Used my knowledge of previous needs and projected business levels to estimate weekly supply requirements. Developed and implemented successful strategies to improve performance, streamline processes, and increase efficiency in various areas.

Created, implemented, and managed business plans to increase profit in the food and beverage industry. Look for ways to increase revenue while lowering costs. Organized special events in restaurant, including receptions, promotions and corporate luncheons. Interviewed, selected, trained, and supervised employees with care. Actively participated in ongoing customer service programs in order to increase sales and build community relations.

5/01 to 6/03 Medical office assistant - Dr. Carrolls Family Practice - Crestview, FL Directed patients to exam rooms, answered questions, and helped doctors prepare for exams. Contacted patients about unpaid and underpaid accounts to resolve issues. Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.

Restocked each medical room with an adequate supply of medications and supplies in preparation for patients. Helped patients by scheduling appointments and forming relationships with managed care organizations, area hospitals, and insurance companies to speed up payments and resolve issues. Used desktop calendar software to schedule appointments for doctor visits and procedures. Maintained patient databases and updated information in accordance with HIPAA protocols. Gathered charts and prepared for the nurse and doctor's evaluation. Booked operating rooms and scheduled surgeries for multiple surgeons. Assisted with requests for prescription refills.

Helped patients by scheduling appointments and forming relationships with managed care organizations, area hospitals, and insurance companies to speed up payments and resolve issues.

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