Customer Service Technical Support
Resume:
Lamar Turner
*** ******* *** **** ***** Texas ***02
Email:****************@*****.***
Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done."
Work Experience:
Agent Franchise - Richland Tx
Customer Service November 2019 to Present
● Answer Inquiries: Respond to customer questions via phone, email, chat, or in person regarding products, services, or accounts.
● Resolve Complaints: Handle customer concerns and complaints professionally, aiming for timely and satisfactory resolution.
● Process Transactions: Assist with orders, payments, refunds, returns, account updates, or service changes.
● Provide Product/Service Information: Clearly explain features, benefits, policies, and procedures to help customers make informed decisions.
● Document Interactions: Accurately record customer interactions, issues, and resolutions in CRM or internal systems.
● Follow Up: Conduct follow-up calls or emails to ensure resolution and customer satisfaction.
● Maintain Knowledge: Stay updated on company products, promotions, services, and policies to provide accurate information.
● Meet Performance Metrics: Achieve targets such as average handle time, first-call resolution, and customer satisfaction scores.
● Collaborate with Teams: Work with other departments (billing, technical support, logistics) to solve complex issues.
● Uphold Professionalism: Deliver a courteous, patient, and empathetic experience, even during high-stress or high-volume situations. Delivery Driver
LETS DELIVERY - Fort Worth, TX Part-Time
September 2021 to May 2023
● Delivered packages and goods to customers in a timely and efficient manner
● Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
● Ensured the safe handling and transportation of fragile or perishable items
● Provided excellent customer service by addressing inquiries and concerns promptly and professionally
● Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
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