Customer Service Sales Associate

JASHANPREET KAUR

Surrey, Canada

514-***-**** *****************************@*****.***

Performance-driven and knowledgeable Customer Service Associate with an extensive experience in hospitality and comprehensive background in communicating with customers, handling customer complaints and resolving any problematic issues. Possess excellent organizational skills and leadership qualities. Seeking to obtain a Customer Service Representative position in retail, financial or banking industries. I aspire to work in an environment where I can nurture my skills and knowledge and therefore reflect them in the company's growth.

Education

AEC Diploma in Computer Science Techniques.

2019-2021 Matrix college of

management and technology Montreal, Quebec

- Concepts covered: CISCO Networking, Programming Languages (JavaScript, Java, Python), Database management, Web designing (HTML, CSS, JS, Shopify) and Web development, Mobile application development, Game Development.

Experience

Agri Services 10/24-05/2025

Administrative assistant

1.Office Support:

oAnswering phone calls and emails

oGreeting visitors and directing them appropriately

oScheduling meetings, appointments, and maintaining calendars

2.Documentation & Filing:

oPreparing and editing documents, reports, and presentations

oOrganizing and maintaining paper and electronic filing systems

oData entry and maintaining records

3.Communication:

oCommunicating with internal staff and external clients or vendors

oHandling correspondence and distributing mail

4.Coordination:

oAssisting with event planning, travel arrangements, or meeting logistics

oOrdering office supplies and managing inventory

5.Administrative Support:

oSupporting senior staff or managers with clerical tasks

oProcessing invoices, reimbursements, or expense reports

6.Use of Technology:

oUsing Microsoft Office (Word, Excel, Outlook, PowerPoint)

oOperating office equipment (printers, scanners, phones)

Going fishing

Sales Associate 10/2023-02 May 2025

•Greeting customers when they enter the store

•Operating a cash register or computer system

•Scanning items or inputting item codes for purchased goods

•Accepting payments from customers

•Managing cash and making change for customers

•Handling coupons or other discount codes

•Processing exchanges or returns

•Handling customer questions or concerns

•Gift wrapping purchases if the customer requests

•Placing items safely in a bag, box, or cart

•Generating refunds or store credits after a return

•Assisting customers with questions and other needs

•Stocking shelves and finding items in the storage section

•Cleaning the checkout station and keeping receipts organized

•Managing website and updating website with all new stuff as needed.

•Selling firearms and ammunition to appropriate customers after checking with RCMP

•Upselling accessories customers might need on their trips for hunting and fishing.

Stratford Pizza Corner. (Charlottetown)

Customer service representative. 07/2022-10,2024

•Co-ordinate with customers to take all food, drink orders and ensure appropriate payments from all customers.

•Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operations.

•Prepare and cook pizza according to recipes, daily menus and supervisor instructions.

•Operate food stations, including performing station checklist, temperature log, counter meeting and signage.

•Requisition food supplies, kitchen equipment, and appliances, based on estimate of future needs.

•Prepare all raw materials required for cooking such as cutting all vegetables and preparing dough.

•Prepare all package food items and ensure warmth. Unpack and store supplies in

•refrigerators, freezers, cabinets and other storage areas.

Tim Hortons

Management team Montreal,QC 02, 2021-07,2022

•Provides production direction of work tasks to team members concisely

•Planning of inventory and food orders from our suppliers

•Maintain food, loss, and order records

•Provide training for new employees and ongoing training for our current team members

on new products, health, and food hygiene standards as well as our operational standards

•Sets an example for team members by working hard to implement shift plan and ensure swift and smooth production.

•Ensure an ability to interact with customers and the efficiency of the service offered in the organization of the floor

•Follow up with the restaurant manager

•Preparation of the employee disciplinary warning file as well as the evaluation of employees

•Ensure the cleanliness of the restaurant and respect for food safety and hygiene standards

•Calculate total payments received at the end of the work shift and reconcile them with total sales

•Works with team to act on customer feedback and resolve customer complaints in a timely manner

•Ensures all store policies to be followed during the shift

•Cashed guest orders

•Receive and process payments by cash, credit card, or automatic debit

•Calculate the total payments received at the end of the work shift and reconcile them with total sales

EXO FRUITS – MONTREAL, QUEBEC

Grocery Supervisor.

01,2021 –

07,2022

•Monitor and supervise the timely arrival of scheduled employees, Be aware of scheduling conflicts and ensure the the store is adequately staffed.

•Hire and train new staff with respect to the requirement. - Answer customer questions and address customer concerns in reference to products and services.

•Work closely with store managers to plan and implement all seasonal merchandise displays to ensure they meet the company’s standards and deadlines.

•Maintain specified inventory and order merchandise.

•Resolve problems that arise, such as customer complaints and supply shortages.

•Ensure customers were satisfied with every part of the

•retail experience, from initial greeting up until checkout.

EXO FRUITS – MONTREAL, QUEBEC

Store Stock Associate. 03, 2020 – 02,

2021

•Provide customer service when needed, including directing customers to products, answering questions about goods, or making recommendations and assisting purchase decisions.

•Receiving deliveries on behalf of the store and checking items received against shipping invoice to ensure the shipment is accurate.

•Unpacking the received goods and making sure the surplus stuff is neatly packed and organized in the inventory.

•Retrieving the items from stockroom at customer request. - Placing special orders for customers whenever necessary.

FUSION B.P.O SERVICES – MONTREAL, QUEBEC

Customer Care Representative. 02, 2019 – 03,

2020

•Performing a basic data entry into the agencies database under the customer profile.

•Creating a trusting and peaceful relationship with the customers in order to collect necessary information and reflect them on the survey report.

•Answering phone calls and customer requests and complaints in an efficient manner.

•Transferring calls to the appropriate departments after careful consideration of their requirements.

•Report to supervisor with any problems or suggestions to better suit the needs of the client, making

•sure that the client gets all that he wanted to know about the company.

•Assist customers in a timely manner to avoid long waiting times.

•Calm frustrated or upset clients by providing excellent and friendly service.

Additional skills

Attention to Detail: Precision in recording transactions and reconciling accounts is crucial.

•Organizational Skills: Ability to manage multiple tasks, deadlines, and documents efficiently.

•Technical Proficiency: Familiarity with accounting software and tools is essential for accurate bookkeeping.

•Integrity and Confidentiality: Trustworthiness in handling sensitive financial information.

•Analytical Skills: Ability to analyze financial data and identify trends or discrepancies.

•Communication Skills: Clear communication with clients and team members regarding financial matters.

•Problem-Solving Abilities: Capability to resolve discrepancies and find solutions to financial issues.

•Knowledge of Regulations: Understanding relevant accounting standards and tax laws.

•Adaptability: Ability to adjust to new technologies and changes in regulations.

•Continuous Learning: Commitment to staying updated on industry practices and advancements.

Contact this candidate