Information Technology Office Manager

BRITTNY L. ATKINSON

**** *. ********* ***, #* Goldsboro, NC 27534 · 919-***-****· ********.*******@*****.*** EDUCATION:

Associate of Applied Science, Computer Information Technology; May 2015 Wayne Community College; Goldsboro, NC

Bachelor of Arts, Applied Psychology, August 2022

University of Mt. Olive; Mt. Olive, NC

OBJECTIVE:

I have a love for helping people, regardless of any title I have. In my current role as a crisis counselor, I have had the opportunity to assist individuals with coping and support during a crisis. Although crisis counseling is brief and time-limited work it is very rewarding to provide a safe outlet for immediate relief. While working with the IDD population I learned so much about mental disorders and those who suffer from them. My time as a teacher assistant gave me the opportunity to work with children and help them learn and develop crucial skills as I learned from them, as well as the teachers. Being an office manager gave me the opportunity to learn to work autonomously and how to successfully handle one-on-one interactions independently. Finally, working as a student financial aid technician, gave me the opportunity to educate my peers about something of high importance, as we made our journey through college.

PROFESSIONAL EXPERIENCE:

Crisis Intervention Specialist Insight Global WFH 2022

Help manage mental health difficulties such as suicide ideation or attempts and prevention of self-inflicted injuries.

Assess client behavior, documenting their behavior, and determine and recommend appropriate interventions and deliver crisis interventions.

counsel, negotiate, mediate, and intervene with clients to defuse crisis intensity and prevent self-harm or harm to others.

Kept records of customer interactions and comments. Customer Support Specialist Concentrix WFH

2018- 2019

Gave customers information about products and services, took orders, and processed returns.

Communicated with customers through chat and telephone communications.

Kept records of customer interactions, transactions, comments and complaints.

Communicated and coordinated with colleagues as necessary. Habilitation Technician Nova, INC Eastern NC

2017-2019

Educate, support, and assist clients with intellectual or developmental disabilities to acquire, maintain, and improve skills related to activities of daily living.

Provide training and support to the client in living in his/her community such as shopping, recreation, shopping and other community activities as directed

Adheres to and implements goal and interventions directed by the client’s plan

Accurately note consumer responses to staff interventions and assessment through proper documentation

Maintained oral, written and interpersonal communicator of key information with all levels of the company to promote smooth procedures and optimal care standards. Teacher Assistant/Bus Driver Lenoir County Public School’s LaGrange, NC 2017-2018

Reinforce lessons presented by teachers by reviewing material one-on-one or in small groups

Enforce school and class rules to help teach students proper behavior and learning techniques

Assist teacher with record keeping, such as tracking attendance or calculating grades

Assist teacher prepare for lessons by getting materials ready or setting up equipment, such as iPads

Assist with supervision of students in class, between class, during breakfast, lunch, and occasionally in- school suspension

Office Manager A Primary Choice, INC Goldsboro, NC 2015- 2016

Maintains office by collaborating, planning, and implementing facility procedures

Collaborate with employees (CNA's and PCA's) to ensure they understand their daily duties and responsibilities required

Ensure that all procedures are followed to maintain and update both medical and employee records

Completes operational requirements by scheduling, and assigning employees and following up on work results

Assist Chief Financial Officer with programs that affect employees and the continuous effort to provide benefits to employees

Financial Aid Technician Wayne Community College Goldsboro, NC 2014- 2015

Assist with the management of electronic processing, originating and transmitting Federal financial aid records

Provide financial aid counseling to students and parents regarding application procedure and eligibility requirements for student aid programs, and assist students and their families with the completion of application forms

Represent the office at various student recruitment functions, financial aid information sessions, and orientation programs

Maintain and ensure confidentiality of student records and information

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