Technical Support Service Delivery
Resume:
Sailija Staria
Las Vegas, NV *****
*************@*****.***
Professional Summary
Dynamic professional with extensive experience in technical support at Concentrix, excelling in troubleshooting and customer relationship management. Proven ability to enhance service delivery and ensure compliance, leveraging skills in medication management and 3D modeling. Committed to achieving client satisfaction through effective problem resolution and innovative solutions. Work Experience
Advisor II, Technical Support
Concentrix-Las Vegas, NV
April 2025 to Present
• Provided technical support for QuickBooks, resolving customer issues efficiently.
• Assisted customers in troubleshooting QuickBooks, ensuring smooth navigation.
• Operated effectively in a remote work environment, delivering technical support for QuickBooks users.
• Fulfilled client metrics through efficient and reliable technical support services. Product Service Specialist
Talon Aerolytics, Inc.-West Point, GA
August 2024 to January 2025
• Conducted data review and followed standard practices to find solutions.
• Operated efficiently in a remote work environment, ensuring seamless product service delivery.
• Inspected incoming products for adherence to labeling laws and company quality standards.
• Improved over all production efficiency by identifying and resolving quality control issues. Pharmacy Care Associate
Elevance-Bioplusrx-Las Vegas, NV
October 2023 to July 2024
• Time sensitive medicine specialist ensure timely delivery of medicine to critical patients.
• Provide a high caliber of care to all patients to resolve their grievance.
• Develop and maintain working relationships with both clients and company personnel.
• Strong critical thinking skills proper email adequate for escalations and manager input. Senior Resolution Specialist
CVS Caremark-Las Vegas, NV
July 2019 to October 2023
• Listen, explain, and understand the customer's needs to ensure customer satisfaction.
• Highly focused on customer needs and ensuring as quick of service of critical medicine as possible.
• Audit customer data for accuracy before sending to next department Education
Associate of Applied Science in Medical Billing & Coding Ultimate Medical Academy-Tampa, FL
March 2010 to July 2013
Skills
• QuickBooks
• Microsoft Office
• Organizational skills
• Phone etiquette
• Customer service
• Technical support
• Customer relationship management
• Microsoft Excel
• Microsoft Word
• Communication skills
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